KG
Keegan G
1 reviews | Active since Nov 2021
03 Jun 2025, 11:01
Useless internet provider
Worst customer service ever. Emails go unanswered. Services get cut even though you paid and calls be dropped when you speaking to them and they never bother to call you back. Rather go elsewhere
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
03 Jun 2025, 11:10Dear Keegan Gounden
Thank you for bringing this to our attention.
We understand your frustration and take your concerns seriously. This is certainly not the experience we aim to provide, and we acknowledge the inconvenience you've faced with unanswered emails, service interruptions despite payment, and call handling issues.
Your query is being looked into as a priority, and we are committed to resolving this matter promptly. A member of our team will be in touch shortly with a detailed update.
We appreciate your patience and the opportunity to address this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand your frustration and take your concerns seriously. This is certainly not the experience we aim to provide, and we acknowledge the inconvenience you've faced with unanswered emails, service interruptions despite payment, and call handling issues.
Your query is being looked into as a priority, and we are committed to resolving this matter promptly. A member of our team will be in touch shortly with a detailed update.
We appreciate your patience and the opportunity to address this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Jun 2025, 11:10
Official
Dear Keegan Gounden
Thank you for bringing this to our attention.
We understand your frustration and take your concerns seriously. This is certainly not the experience we aim to provide, and we acknowledge the inconvenience you've faced with unanswered emails, service interruptions despite payment, and call handling issues.
Your query is being looked into as a priority, and we are committed to resolving this matter promptly. A member of our team will be in touch shortly with a detailed update.
We appreciate your patience and the opportunity to address this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand your frustration and take your concerns seriously. This is certainly not the experience we aim to provide, and we acknowledge the inconvenience you've faced with unanswered emails, service interruptions despite payment, and call handling issues.
Your query is being looked into as a priority, and we are committed to resolving this matter promptly. A member of our team will be in touch shortly with a detailed update.
We appreciate your patience and the opportunity to address this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
KG
Keegan G's updateReviewer Update
06 Jun 2025, 14:33So I got a response after 3 days. Sent a reply to the email and I guess I must wait another 3 days for a response regarding questions I asked. Really disappointing and looking at all the reviews here, I guess we should move on to a company that cares for its clients
KG
Keegan G's update06 Jun 2025, 14:33
Reviewer Update
So I got a response after 3 days. Sent a reply to the email and I guess I must wait another 3 days for a response regarding questions I asked. Really disappointing and looking at all the reviews here, I guess we should move on to a company that cares for its clients