MB
Megan B
1 reviews | Active since Mar 2024
01 Mar 2024, 06:06
Useless customer service
I have canceled my account via the client portal A MONTH AGO, now when I logged in again it was open. I have tried to call MetroFibre with absolutely no luck. I sent an email with no reply, the whatsapp option does not work. I have logged a ticket on the portal with no luck. If no one can get ahold of you how should anyone do business with you. My account should be closed from the end of this month because I have given my sufficient notice.
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Replies (1)
MetroFibre Networx's replyOfficial
01 Mar 2024, 08:08Dear Megan
Thank you for reaching out to us, and we apologize for any inconvenience you've experienced. Upon reviewing your account, we can confirm that your service has been terminated as per your cancellation request via the client portal.
We apologize for any confusion regarding the status of your account and understand the frustration you may have encountered while attempting to reach us. We are actively working to improve our communication channels and response times to ensure a better experience for our customers.
If you have any further questions or require assistance, please don't hesitate to reach out to us. We appreciate your understanding and patience during this process.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us, and we apologize for any inconvenience you've experienced. Upon reviewing your account, we can confirm that your service has been terminated as per your cancellation request via the client portal.
We apologize for any confusion regarding the status of your account and understand the frustration you may have encountered while attempting to reach us. We are actively working to improve our communication channels and response times to ensure a better experience for our customers.
If you have any further questions or require assistance, please don't hesitate to reach out to us. We appreciate your understanding and patience during this process.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply01 Mar 2024, 08:08
Official
Dear Megan
Thank you for reaching out to us, and we apologize for any inconvenience you've experienced. Upon reviewing your account, we can confirm that your service has been terminated as per your cancellation request via the client portal.
We apologize for any confusion regarding the status of your account and understand the frustration you may have encountered while attempting to reach us. We are actively working to improve our communication channels and response times to ensure a better experience for our customers.
If you have any further questions or require assistance, please don't hesitate to reach out to us. We appreciate your understanding and patience during this process.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us, and we apologize for any inconvenience you've experienced. Upon reviewing your account, we can confirm that your service has been terminated as per your cancellation request via the client portal.
We apologize for any confusion regarding the status of your account and understand the frustration you may have encountered while attempting to reach us. We are actively working to improve our communication channels and response times to ensure a better experience for our customers.
If you have any further questions or require assistance, please don't hesitate to reach out to us. We appreciate your understanding and patience during this process.
Kind Regards
Marilize
MetroFibre Complaints