EM
Ernest M
1 reviews | Active since Jun 2019
06 Jun 2025, 14:17
Useless contact centre
I called your so called company to give them to cancel my fibre subscription end of June 2025,after holding on for more than 15min waiting for whichever individual answers at retentions,a voice prompt just said goodbye, like what the hell,please grt someone useful if there's any to call me and get done with this nonsense
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Replies (1)
MetroFibre Networx's replyOfficial
06 Jun 2025, 14:22Dear Ernest Mugeri
Thank you for reaching out and bringing this to our attention.
We acknowledge the inconvenience you’ve experienced while attempting to contact our team. Your request is important, and we are escalating the matter to the relevant department for urgent assistance. A representative will contact you shortly to ensure your cancellation is processed as requested.
We appreciate your patience while we work to resolve this promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention.
We acknowledge the inconvenience you’ve experienced while attempting to contact our team. Your request is important, and we are escalating the matter to the relevant department for urgent assistance. A representative will contact you shortly to ensure your cancellation is processed as requested.
We appreciate your patience while we work to resolve this promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Jun 2025, 14:22
Official
Dear Ernest Mugeri
Thank you for reaching out and bringing this to our attention.
We acknowledge the inconvenience you’ve experienced while attempting to contact our team. Your request is important, and we are escalating the matter to the relevant department for urgent assistance. A representative will contact you shortly to ensure your cancellation is processed as requested.
We appreciate your patience while we work to resolve this promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention.
We acknowledge the inconvenience you’ve experienced while attempting to contact our team. Your request is important, and we are escalating the matter to the relevant department for urgent assistance. A representative will contact you shortly to ensure your cancellation is processed as requested.
We appreciate your patience while we work to resolve this promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations