KD
Kirsten D
1 reviews | Active since Mar 2025
19 Mar 2025, 16:05
Useless call center
Waiting for over an hour in que to talk to a consultant worst service ever dont get this company as an isp
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Replies (1)
MetroFibre Networx's replyOfficial
19 Mar 2025, 16:55Dear Kirsten
Thank you for reaching out and sharing your feedback. We sincerely apologise for the long wait time you experienced when trying to contact us. We understand how frustrating this can be, and we are actively working to improve our response times across all communication channels, including our phone lines and digital platforms.
In addition to our call centre, you can also reach us via our WhatsApp channel, which provides an alternative way to get assistance. We are continuously working to enhance our service efficiency and appreciate your patience as we make these improvements.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and sharing your feedback. We sincerely apologise for the long wait time you experienced when trying to contact us. We understand how frustrating this can be, and we are actively working to improve our response times across all communication channels, including our phone lines and digital platforms.
In addition to our call centre, you can also reach us via our WhatsApp channel, which provides an alternative way to get assistance. We are continuously working to enhance our service efficiency and appreciate your patience as we make these improvements.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Mar 2025, 16:55
Official
Dear Kirsten
Thank you for reaching out and sharing your feedback. We sincerely apologise for the long wait time you experienced when trying to contact us. We understand how frustrating this can be, and we are actively working to improve our response times across all communication channels, including our phone lines and digital platforms.
In addition to our call centre, you can also reach us via our WhatsApp channel, which provides an alternative way to get assistance. We are continuously working to enhance our service efficiency and appreciate your patience as we make these improvements.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and sharing your feedback. We sincerely apologise for the long wait time you experienced when trying to contact us. We understand how frustrating this can be, and we are actively working to improve our response times across all communication channels, including our phone lines and digital platforms.
In addition to our call centre, you can also reach us via our WhatsApp channel, which provides an alternative way to get assistance. We are continuously working to enhance our service efficiency and appreciate your patience as we make these improvements.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations