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DB
David B

1 reviews | Active since Feb 2015

28 Sept 2022, 14:01

Useless and ***********

My fibre line just stopped working. I called Mweb who requested Metrofibre to come and sort out the issues as there is no problem with the router. I'm having to spend money on Data to use my phone as a hotspot. They came through and they fixed it. Which is not a simple process because I have to go and print a document from the body corporate, Sign the document and send it back to them to allow the useless fools to come into the complex . The same thing is now happening again. I called Mweb and they have logged a call now I must wait again.

0
Replies (8)
MetroFibre Networx
MetroFibre Networx's reply28 Sept 2022, 14:21
Official
Dear David

Thank you for bringing this issue to our attention and rating our services. 

Please note that the issue will be investigated and an agent will be in contact to provide feedback.

Kind Regards,
MetroFibre
DB
David B's update28 Sept 2022, 15:53
Reviewer Update
I received a call from one of the technicians.
He advised that he was busy with another unit's line and pulled mine out while he was busy. He says there is an issue which they are investigating. It is working now.
MetroFibre Networx
MetroFibre Networx's reply28 Sept 2022, 16:00
Official
Dear David

Thank you for taking our call.

As discussed a ticket has been logged for further assistance and a technician will be in contact to schedule an appointment.

Kind Regards,
MetroFibre
DB
David B's update29 Sept 2022, 16:50
Reviewer Update
No one has called me. This wifi keeps going on and off. Today has been a total disaster. I have opted to buy more Data and hotspot my phone. Because while you guys are out there having fun. My boss still expects my work to be done. This is not fair.
DB
David B's update29 Sept 2022, 16:51
Reviewer Update
It's currently off as we speak.
MetroFibre Networx
MetroFibre Networx's reply29 Sept 2022, 17:00
Official
Dear David

Apologies for the delay.

Please note that we are currently experiencing an outage in your area. 

kindly be advised that our technicians are on site working to resolve the issue. 

Ticket 212910.

Kind Regards,
MetroFibre
DB
David B's update04 Oct 2022, 09:12
Reviewer Update
The message was sent on the 29th September. Today is the 4th. I have had no connection since yesterday afternoon. This on and off is so annoying. I have now disconnected from this useless wifi and still buying Data. and yet Mweb is still debiting my account.
MetroFibre Networx
MetroFibre Networx's reply04 Oct 2022, 09:16
Official
Dear David

Please note that our Engineers are still working to restore services in your area.

We will keep you updated.

Kind Regards,
MetroFibre