NN
Nontando N
1 reviews | Active since Feb 2017
12 Nov 2024, 09:26
Useless accounts department
On the 1st contacted Metro via WhatsApp to get pay@link to pay to my surprise it showed double the amount I pay on a monthly basic. I enquired and was given email address for the accounts department. I sent an email with pops of October and September no one rep**** to my email nor contacted me. I call on Thursday because I kept getting emails that my services will be suspended the lady on the line asked me to send bank statement of October I did as requested together with the pop of this month.
She confirmed issue is on their end and that it would be resolved in 48 hours. Time has passed I'm still getting same emails saying I'm behind in payment what is more irritating is I'm email and WhatsApp only to get ignored or the words we have escalated.
Helpful (0)
Replies (11)0
Replies (11)
MetroFibre Networx's replyOfficial
12 Nov 2024, 09:42Dear Nontando Nabo
I sincerely apologize for the frustration and inconvenience you've experienced with your account, and I want to thank you for your patience as we work through this matter. I understand how concerning it must be to repeatedly receive notifications about your services being suspended, especially after you've already provided the necessary documentation and followed up multiple times.
Your message clearly shows that you’ve been given conflicting information, and we completely understand why this situation is so irritating. Please know that we are escalating this issue immediately to ensure it is resolved properly and promptly. We will personally follow up with our accounts team to address the payment discrepancies on your account, and we will make sure you are regularly updated on the progress.
Once again, we truly apologize for any inconvenience caused, as well as for the lack of communication you've encountered. We will do everything in our power to resolve this promptly and will personally keep you informed until the matter is sorted.
Thank you for your continued patience.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Nov 2024, 09:42
Official
Dear Nontando Nabo
I sincerely apologize for the frustration and inconvenience you've experienced with your account, and I want to thank you for your patience as we work through this matter. I understand how concerning it must be to repeatedly receive notifications about your services being suspended, especially after you've already provided the necessary documentation and followed up multiple times.
Your message clearly shows that you’ve been given conflicting information, and we completely understand why this situation is so irritating. Please know that we are escalating this issue immediately to ensure it is resolved properly and promptly. We will personally follow up with our accounts team to address the payment discrepancies on your account, and we will make sure you are regularly updated on the progress.
Once again, we truly apologize for any inconvenience caused, as well as for the lack of communication you've encountered. We will do everything in our power to resolve this promptly and will personally keep you informed until the matter is sorted.
Thank you for your continued patience.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations
NN
Nontando N's updateReviewer Update
14 Nov 2024, 21:28Sibonisile when is this issue going to be resolved because now I am being harrased with emails at night telling me that my services will be suspended.
On my first call I was given 48hours for resolution 2nd week now move fast I hate been harassed whereas I paid and provided all requested documents.
On my first call I was given 48hours for resolution 2nd week now move fast I hate been harassed whereas I paid and provided all requested documents.
NN
Nontando N's update14 Nov 2024, 21:28
Reviewer Update
Sibonisile when is this issue going to be resolved because now I am being harrased with emails at night telling me that my services will be suspended.
On my first call I was given 48hours for resolution 2nd week now move fast I hate been harassed whereas I paid and provided all requested documents.
On my first call I was given 48hours for resolution 2nd week now move fast I hate been harassed whereas I paid and provided all requested documents.
MetroFibre Networx's replyOfficial
15 Nov 2024, 09:55Dear Nontando Nabo
We sincerely apologize for the inconvenience caused. Upon review, we found that the payment link was experiencing a technical issue, but we are happy to inform you that it has now been fixed. The system is now reflecting your payment correctly, and we are taking immediate steps to ensure no further disruptions to your service.
We sincerely apologize for the inconvenience caused. Upon review, we found that the payment link was experiencing a technical issue, but we are happy to inform you that it has now been fixed. The system is now reflecting your payment correctly, and we are taking immediate steps to ensure no further disruptions to your service.
Again, we apologize for any frustration this has caused and appreciate your understanding. If you have any further questions or need assistance, please don’t hesitate to let us know.
Kind Regards
Sibonisile Sithole
MetroFibre Complaints and Escalations
Sibonisile Sithole
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Nov 2024, 09:55
Official
Dear Nontando Nabo
We sincerely apologize for the inconvenience caused. Upon review, we found that the payment link was experiencing a technical issue, but we are happy to inform you that it has now been fixed. The system is now reflecting your payment correctly, and we are taking immediate steps to ensure no further disruptions to your service.
We sincerely apologize for the inconvenience caused. Upon review, we found that the payment link was experiencing a technical issue, but we are happy to inform you that it has now been fixed. The system is now reflecting your payment correctly, and we are taking immediate steps to ensure no further disruptions to your service.
Again, we apologize for any frustration this has caused and appreciate your understanding. If you have any further questions or need assistance, please don’t hesitate to let us know.
Kind Regards
Sibonisile Sithole
MetroFibre Complaints and Escalations
Sibonisile Sithole
MetroFibre Complaints and Escalations
NN
Nontando N's updateReviewer Update
20 Nov 2024, 20:34This nonsense will never stop, why am I still receiving email staing I'm still owing, at 20:30.
NN
Nontando N's update20 Nov 2024, 20:34
Reviewer Update
This nonsense will never stop, why am I still receiving email staing I'm still owing, at 20:30.
MetroFibre Networx's replyOfficial
20 Nov 2024, 21:11Dear Nontando
We sincerely apologise for the frustration and poor experience you’ve encountered with our Accounts Department. We understand how important it is to resolve payment issues promptly, and we deeply regret the inconvenience caused.
The Accounts department is currently relooking into your account to ensure that everything is reviewed thoroughly. They are committed to resolving any discrepancies or misunderstandings as soon as possible.
We sincerely apologise for the frustration and poor experience you’ve encountered with our Accounts Department. We understand how important it is to resolve payment issues promptly, and we deeply regret the inconvenience caused.
The Accounts department is currently relooking into your account to ensure that everything is reviewed thoroughly. They are committed to resolving any discrepancies or misunderstandings as soon as possible.
We appreciate your patience during this process and we will provide you with an update once it is available.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Nov 2024, 21:11
Official
Dear Nontando
We sincerely apologise for the frustration and poor experience you’ve encountered with our Accounts Department. We understand how important it is to resolve payment issues promptly, and we deeply regret the inconvenience caused.
The Accounts department is currently relooking into your account to ensure that everything is reviewed thoroughly. They are committed to resolving any discrepancies or misunderstandings as soon as possible.
We sincerely apologise for the frustration and poor experience you’ve encountered with our Accounts Department. We understand how important it is to resolve payment issues promptly, and we deeply regret the inconvenience caused.
The Accounts department is currently relooking into your account to ensure that everything is reviewed thoroughly. They are committed to resolving any discrepancies or misunderstandings as soon as possible.
We appreciate your patience during this process and we will provide you with an update once it is available.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
NN
Nontando N's updateReviewer Update
05 Dec 2024, 08:44We are back again to this nonsense of last month I wanted yo pay Friday via pay@ still showing double the amount I call Friday and requested feedback via email still not contact from your side, I'm sick of this
NN
Nontando N's update05 Dec 2024, 08:44
Reviewer Update
We are back again to this nonsense of last month I wanted yo pay Friday via pay@ still showing double the amount I call Friday and requested feedback via email still not contact from your side, I'm sick of this
NN
Nontando N's updateReviewer Update
06 Dec 2024, 10:23Sibonisile is anyone going to fix this or reply to me email or you guys are just going to ignore me and hope for the best. Look at this ticket ever since it was logged I'm just been ignore chaba ndisisbanxa
[Request received] Untitled ticket 508077: Ticket no 508077
[Request received] Untitled ticket 508077: Ticket no 508077
NN
Nontando N's update06 Dec 2024, 10:23
Reviewer Update
Sibonisile is anyone going to fix this or reply to me email or you guys are just going to ignore me and hope for the best. Look at this ticket ever since it was logged I'm just been ignore chaba ndisisbanxa
[Request received] Untitled ticket 508077: Ticket no 508077
[Request received] Untitled ticket 508077: Ticket no 508077
MetroFibre Networx's replyOfficial
06 Dec 2024, 10:47We sincerely apologize for the inconvenience. Kindly respond to this email with the correct number, as we have been attempting to reach you at the provided number, but it appears to be incorrect. Please be assured that we have also escalated the matter.
MetroFibre Networx's reply06 Dec 2024, 10:47
Official
We sincerely apologize for the inconvenience. Kindly respond to this email with the correct number, as we have been attempting to reach you at the provided number, but it appears to be incorrect. Please be assured that we have also escalated the matter.
NN
Nontando N's updateReviewer Update
06 Dec 2024, 16:03I still can not make payment on pay@
NN
Nontando N's update06 Dec 2024, 16:03
Reviewer Update
I still can not make payment on pay@
NN
Nontando N's updateReviewer Update
07 Dec 2024, 08:03I asked for this to be fixed because I can not keep on having same issue every month, do not reply to me with banking details I want you to remove the double phone pay@ so I can make a payment for this month.
NN
Nontando N's update07 Dec 2024, 08:03
Reviewer Update
I asked for this to be fixed because I can not keep on having same issue every month, do not reply to me with banking details I want you to remove the double phone pay@ so I can make a payment for this month.
NN
Nontando N's updateReviewer Update
09 Dec 2024, 13:13I don't know why you people keep on asking me for October pop that you asked last month and I send I am really tired of this pay@ still shows double the amount I don't know when will this be fixed so I can make my recent payment
NN
Nontando N's update09 Dec 2024, 13:13
Reviewer Update
I don't know why you people keep on asking me for October pop that you asked last month and I send I am really tired of this pay@ still shows double the amount I don't know when will this be fixed so I can make my recent payment