LT
Lizel T
1 reviews | Active since Oct 2010
14 Dec 2021, 07:46
Useless
I am fedup with the service that I get from Web Africa and MetroFibre. I haven't had any internet connection since Saturday. I have been trying to get hold of Web Africa of days now and no one can give me any answers on what the problem is.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
14 Dec 2021, 09:03Good day Lizel,
Thank you for taking my call.
I would like to apologise on behalf of MetroFibre for the inconvenience caused with no communication to you has the client.
We do understands your frustration.
Please note that we have logged a ticket on your behalf and emailed the reference number to you.
Kind regards
MetroFibre
Thank you for taking my call.
I would like to apologise on behalf of MetroFibre for the inconvenience caused with no communication to you has the client.
We do understands your frustration.
Please note that we have logged a ticket on your behalf and emailed the reference number to you.
Kind regards
MetroFibre
MetroFibre Networx's reply14 Dec 2021, 09:03
Official
Good day Lizel,
Thank you for taking my call.
I would like to apologise on behalf of MetroFibre for the inconvenience caused with no communication to you has the client.
We do understands your frustration.
Please note that we have logged a ticket on your behalf and emailed the reference number to you.
Kind regards
MetroFibre
Thank you for taking my call.
I would like to apologise on behalf of MetroFibre for the inconvenience caused with no communication to you has the client.
We do understands your frustration.
Please note that we have logged a ticket on your behalf and emailed the reference number to you.
Kind regards
MetroFibre
LT
Lizel T's updateReviewer Update
17 Dec 2021, 09:29Its Friday and I still haven't received any call back from a technician or any update on why I dont have a connection since Saturday. Everytime I have to speak to a new agent, explaining the whole story over and over and over.... Linda, Ronel, Natasha..... No one is ever available to speak to.
LT
Lizel T's update17 Dec 2021, 09:29
Reviewer Update
Its Friday and I still haven't received any call back from a technician or any update on why I dont have a connection since Saturday. Everytime I have to speak to a new agent, explaining the whole story over and over and over.... Linda, Ronel, Natasha..... No one is ever available to speak to.
MetroFibre Networx's replyOfficial
17 Dec 2021, 09:57Good Day Lizel
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Please be advised that we have escalated this matter and a technician will be in contact with you by COB.
Kind Regards
MetroFibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Please be advised that we have escalated this matter and a technician will be in contact with you by COB.
Kind Regards
MetroFibre
MetroFibre Networx's reply17 Dec 2021, 09:57
Official
Good Day Lizel
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Please be advised that we have escalated this matter and a technician will be in contact with you by COB.
Kind Regards
MetroFibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Please be advised that we have escalated this matter and a technician will be in contact with you by COB.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
17 Dec 2021, 09:58Good Day Lizel
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Please be advised that we have escalated this matter and a technician will be in contact with you by COB.
Kind Regards
MetroFibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Please be advised that we have escalated this matter and a technician will be in contact with you by COB.
Kind Regards
MetroFibre
MetroFibre Networx's reply17 Dec 2021, 09:58
Official
Good Day Lizel
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Please be advised that we have escalated this matter and a technician will be in contact with you by COB.
Kind Regards
MetroFibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Please be advised that we have escalated this matter and a technician will be in contact with you by COB.
Kind Regards
MetroFibre