DT
Daniella T
1 reviews | Active since May 2024
01 Jun 2024, 09:22
Useless!!!
My internet was cancelled without my knowledge. Karabo refused to give her surname and put me on hold Nobody can give me awnsers highly unprofessional!!!!!!!
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Replies (1)
MetroFibre Networx's replyOfficial
04 Jun 2024, 08:14Dear Daniella
Thank you for reaching out to us regarding the issue with your internet service. We sincerely apologize for the inconvenience and frustration this has caused you.
Unfortunately, we were unable to locate your service with the details provided in your complaint. To assist us in investigating and addressing your concerns, we have sent an email to the address included in your complaint details. In this email, we have requested the relevant account holder information.
Once we receive this information, we will promptly look into the matter and work towards a resolution. We apologize for the unprofessional experience you had and assure you that we are committed to resolving your issue.
Thank you for your understanding and cooperation.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us regarding the issue with your internet service. We sincerely apologize for the inconvenience and frustration this has caused you.
Unfortunately, we were unable to locate your service with the details provided in your complaint. To assist us in investigating and addressing your concerns, we have sent an email to the address included in your complaint details. In this email, we have requested the relevant account holder information.
Once we receive this information, we will promptly look into the matter and work towards a resolution. We apologize for the unprofessional experience you had and assure you that we are committed to resolving your issue.
Thank you for your understanding and cooperation.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply04 Jun 2024, 08:14
Official
Dear Daniella
Thank you for reaching out to us regarding the issue with your internet service. We sincerely apologize for the inconvenience and frustration this has caused you.
Unfortunately, we were unable to locate your service with the details provided in your complaint. To assist us in investigating and addressing your concerns, we have sent an email to the address included in your complaint details. In this email, we have requested the relevant account holder information.
Once we receive this information, we will promptly look into the matter and work towards a resolution. We apologize for the unprofessional experience you had and assure you that we are committed to resolving your issue.
Thank you for your understanding and cooperation.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us regarding the issue with your internet service. We sincerely apologize for the inconvenience and frustration this has caused you.
Unfortunately, we were unable to locate your service with the details provided in your complaint. To assist us in investigating and addressing your concerns, we have sent an email to the address included in your complaint details. In this email, we have requested the relevant account holder information.
Once we receive this information, we will promptly look into the matter and work towards a resolution. We apologize for the unprofessional experience you had and assure you that we are committed to resolving your issue.
Thank you for your understanding and cooperation.
Kind Regards
Marilize
MetroFibre Complaints