1 reviews | Active since Jun 2021
Urgent: Suspension of Account Despite Agreed Payment Arrangement- ***
Dear MetroFibre Finance Team,
I hope this message finds you well.
I am writing to express my concern regarding the suspension of my account, despite adhering to the payment arrangement we agreed upon. As per your communication, I was required to make a payment of R426.55 to avoid suspension, with the balance to be settled on 25 April 2025. I made the required payment and submitted the proof of payment as requested.
Here is a summary of the agreement:
"To avoid suspension of the account, we require a payment of R426.55 to be made now. The remaining balance can be settled on the 25th of April 2025."
Given that I have comp**** with this arrangement, I am disappointed to find that my account has nonetheless been suspended. Kindly investigate this matter urgently and reinstate my services as soon as possible. I have sent countless emails regarding this matter without any assistance just like the first phase of installation.
I appreciate your immediate attention to this matter.
Kind regards, Kenneth
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologise for the inconvenience caused by the suspension of your account despite your compliance with the agreed payment arrangement. Please be assured that we take your concerns seriously.
We have requested our Finance Department to urgently investigate your account and provide clarity on the way forward. They will contact you directly to assist with resolving the issue and ensure that your services are reinstated as soon as possible.
We will also keep you updated on the progress and provide feedback as soon as we receive it from the Finance team.
Thank you for your patience and understanding while we work to resolve this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologise for the inconvenience caused by the suspension of your account despite your compliance with the agreed payment arrangement. Please be assured that we take your concerns seriously.
We have requested our Finance Department to urgently investigate your account and provide clarity on the way forward. They will contact you directly to assist with resolving the issue and ensure that your services are reinstated as soon as possible.
We will also keep you updated on the progress and provide feedback as soon as we receive it from the Finance team.
Thank you for your patience and understanding while we work to resolve this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations