Urgent Escalation – Failed Fibre Installation & Repeated False Promises

Good day,

It has been exactly one week since I was promised that my fibre installation would be completed. Despite constant calls, emails, and follow-ups, my fibre is still not installed.

Yesterday afternoon at 16:28, I received a call from a MetroFibre representative who explicitly assured me that technicians would be at my premises today at 08:30 to complete the installation. It is now 13:04, and no technicians have arrived, nor has anyone called to provide an update or explanation.

I have been repeatedly misled and given false assurances by both Vodacom and MetroFibre. There is absolutely no accountability, no communication, and no assistance despite endless follow-ups.

At this point, it genuinely feels like money is being taken without any service being delivered. Based on my experience, I will not recommend MetroFibre or Vodacom to anyone. I will also be advising others to lodge formal complaints through the Independent Communications Authority of South Africa (ICASA) so that these ongoing service failures are formally recorded and investigated.

This situation is unacceptable, and I expect urgent escalation, a truthful update, and a confirmed installation time that will actually be honoured.

Disgusted and frustrated customer.