1 reviews | Active since Sept 2025
Urgent Complaint and Refund Request – Contract Cancellation
I am extremely dissatisfied with the level of service I have received towards the end of my contract with Metrofibre. Despite providing proper notice of cancellation, my service was cancelled prematurely. When I attempted to have it reactivated, I encountered further issues, only to have the contract cancelled again. My written cancellation notices have gone unanswered, and despite still being in possession of the router, no one has contacted me regarding collection. To add to the frustration, I received a WhatsApp yesterday arranging installation at my previous residence, which makes no sense given my cancellation. This morning, I was debited R1,041.03 without any explanation, even though my contract was already cancelled, And even so my contracted agreed invoiced amount has been R 559.00.
Thank you for reaching out and for bringing your concerns to our attention. We appreciate the opportunity to review your experience and to work on improving your journey with MetroFibre.
We have noted the challenges you highlighted regarding the premature cancellation of your service, the reactivation difficulties, unanswered written cancellation requests, the router collection process, and the unexpected debit order. In addition, we acknowledge your concerns about the WhatsApp installation request and the billing discrepancy you experienced.
Please be assured that your billing concerns are currently under investigation. Our team is reviewing the details, and we will be in touch with you shortly to provide further feedback and assist in resolving the matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We appreciate the opportunity to review your experience and to work on improving your journey with MetroFibre.
We have noted the challenges you highlighted regarding the premature cancellation of your service, the reactivation difficulties, unanswered written cancellation requests, the router collection process, and the unexpected debit order. In addition, we acknowledge your concerns about the WhatsApp installation request and the billing discrepancy you experienced.
Please be assured that your billing concerns are currently under investigation. Our team is reviewing the details, and we will be in touch with you shortly to provide further feedback and assist in resolving the matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations