LR
Lebohang R
1 reviews | Active since Dec 2021
12 Jan 2026, 10:38
Upset. Metro fibre has no sense of emergency or customer service
Works fibre company. On 3 occasions I have struggled to get ahold of them. On weekends they aren’t available to even take call. There’s no sense of emergency and we pay them on time every month. All they will do (on a Monday) is send a bunch of automated replies and worm contact you. Save yourself the trouble and don’t go for metro fibre.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
12 Jan 2026, 10:45Dear Lebohang Ramolahloane
We acknowledge your concerns and understand the frustration caused by the difficulty in reaching us and the impact this has had on you. The feedback regarding response times and availability, particularly over weekends, has been noted.
Please be assured that this matter is being escalated to the relevant department for urgent assistance and review. Our priority is to ensure that the issue is addressed as quickly as possible and that you receive the necessary support.
We will provide feedback as soon as further information is available and remain committed to assisting until the matter is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Jan 2026, 10:45
Official
Dear Lebohang Ramolahloane
We acknowledge your concerns and understand the frustration caused by the difficulty in reaching us and the impact this has had on you. The feedback regarding response times and availability, particularly over weekends, has been noted.
Please be assured that this matter is being escalated to the relevant department for urgent assistance and review. Our priority is to ensure that the issue is addressed as quickly as possible and that you receive the necessary support.
We will provide feedback as soon as further information is available and remain committed to assisting until the matter is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
LR
Lebohang R's updateReviewer Update
12 Jan 2026, 10:53Hi,
I have been calling again this morning, it’s already 11am.
I need a technician to see if my router is in good order.
Theresa clearly no hope of getting the technician in today.
Meaning another day without connection.
I have been calling again this morning, it’s already 11am.
I need a technician to see if my router is in good order.
Theresa clearly no hope of getting the technician in today.
Meaning another day without connection.
LR
Lebohang R's update12 Jan 2026, 10:53
Reviewer Update
Hi,
I have been calling again this morning, it’s already 11am.
I need a technician to see if my router is in good order.
Theresa clearly no hope of getting the technician in today.
Meaning another day without connection.
I have been calling again this morning, it’s already 11am.
I need a technician to see if my router is in good order.
Theresa clearly no hope of getting the technician in today.
Meaning another day without connection.
MetroFibre Networx's replyOfficial
12 Jan 2026, 10:55 Your ticket has been escalated to the maintenance team, who will be liaising with you.
MetroFibre Networx's reply12 Jan 2026, 10:55
Official
Your ticket has been escalated to the maintenance team, who will be liaising with you.