GM
Gaetan M
1 reviews | Active since May 2023
08 May 2023, 14:24
Upgrade which resulted in a downgrade.
I recently upgraded my fibre package from 20 to 250mbps, my current speed readings barely exceed 2mbps. Despite multiple interactions with their agents, the message remains unchanged: "We have escalated your issue". This is by far the worst service I have ever received.
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Gaetan M's updateReviewer Update
09 May 2023, 17:04Hi Nthabi,
I have since received conflicting feedback from your team. I got confirmation earlier today that a technician will be sent tomorrow. Subsequently, I was told by your twitter account that the agent will only be reaching out tomorrow and not an onsite visit. This is quite infuriating.
I have since received conflicting feedback from your team. I got confirmation earlier today that a technician will be sent tomorrow. Subsequently, I was told by your twitter account that the agent will only be reaching out tomorrow and not an onsite visit. This is quite infuriating.
GM
Gaetan M's update09 May 2023, 17:04
Reviewer Update
Hi Nthabi,
I have since received conflicting feedback from your team. I got confirmation earlier today that a technician will be sent tomorrow. Subsequently, I was told by your twitter account that the agent will only be reaching out tomorrow and not an onsite visit. This is quite infuriating.
I have since received conflicting feedback from your team. I got confirmation earlier today that a technician will be sent tomorrow. Subsequently, I was told by your twitter account that the agent will only be reaching out tomorrow and not an onsite visit. This is quite infuriating.