cC
craignapier C
1 reviews | Active since May 2016
26 Sept 2020, 19:05
Unwilling to Assist
I became the owner of a home from 18 September. The old owner cancelled their line on 18 August but was told by Cool Ideas, his ISP, that he had to lay until 30 September but that the line would be released. Metrofibre are refusing to release the line to us even though I have documentation proving transfer and the new documents for proof of residence. Shocking how they will not come to the party and make a plan!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
28 Sept 2020, 08:25Good morning Craig
Thank you for your message. Kindly send us your full names, residential address, contact details, Account Number, Ticket number so we can escalate this to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, residential address, contact details, Account Number, Ticket number so we can escalate this to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply28 Sept 2020, 08:25
Official
Good morning Craig
Thank you for your message. Kindly send us your full names, residential address, contact details, Account Number, Ticket number so we can escalate this to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, residential address, contact details, Account Number, Ticket number so we can escalate this to the correct department.
Thank you,
The MetroFibre Team
cC
craignapier C's updateReviewer Update
28 Sept 2020, 09:49Where must I provide these details as I can’t share them on a public forum?
cC
craignapier C's update28 Sept 2020, 09:49
Reviewer Update
Where must I provide these details as I can’t share them on a public forum?
MetroFibre Networx's replyOfficial
28 Sept 2020, 10:03Kindly send them to our information and sales support addresses as stipulated on our website on the residential part.
Thank you,
The MetroFibre Team
Thank you,
The MetroFibre Team
MetroFibre Networx's reply28 Sept 2020, 10:03
Official
Kindly send them to our information and sales support addresses as stipulated on our website on the residential part.
Thank you,
The MetroFibre Team
Thank you,
The MetroFibre Team