Unstable and nreliable internet service from MetorFibre

Good day,

I have been receiving the worst experience with Metrofibre. What is supposed to be a 1000Gig line never goes beyond 6MB download speed. To make things worse it now goes off for an hour or so a day. I called Meterofibre when it cut during my online exam last monday and they claimed I had not paid not bill. I then sent them proof that I had paid. They reconnected but still every day around midday it goes off. Today on a Saturday it has gone off. I called Metrofibre they told me the technicains will only be available next Monday can you imagine!. I asked the call center agent if I will be refunded for the 2 daysor more I'm paying for the non delivered service. she advised that I write to *** with my reference number: 297801. I will do that but I advise anyone writing or studying for online exams not to use Metrofibre as it has become a nightmare .