jS
johannes S

1 reviews | Active since Sept 2012

08 Feb 2022, 06:48

Unsattisfied

After open serve was at twice and canceling my order they managed to do the installation at my landlord house, him under the impression that telkom sended open serve (the guy didn't even say for whom the installation is for) for his fiber line because they are using the same contractor as Metrofibre and he was there each time I have said I did cancel my order. Well at the end the end of the installation the guy asked for me to sign for the installation my landlord realized that it wasn't telkom that sended these guys but it was Metrofibre. The guy just left and said well the installation is done we need to sort it out with the service provider. I am moving and this is the reason I am canceling my order and now Metrofibre want to hold me accountable for the installation of the fiber box. I refuse to be held accountable for any cost regarding this matter because I did not sign any paper work what so ever for this installation and neither did my landlord.

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Replies (2)
MetroFibre Networx
MetroFibre Networx's reply08 Feb 2022, 07:27
Official
Good day Johannes,

I sincerely apologise for the inconvenience caused.

Kindly note that we are following up with all the relevant departments.

A agent will be in contact with you shortly.

Kind regards
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply08 Feb 2022, 09:01
Official
Good day Johannes,

On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.

Please note that we have sent the information to our Key accounts department to contact the service provider to get the issue resolved.

Please note that the order was revoked on our side.

Kind regards
MetroFibre