HG
Howard G
1 reviews | Active since Apr 2015
05 Nov 2024, 11:27
Unsatisfied client of Metro fiber.
Once on Thursday we were told that they are doing a upgrade to bcon. It's now Tuesday and we have been down since the upgrade. The technical comes out and to see that the light is still red. Numerous attempts to reset the box and still not working. It's frustrating as we make our living online. We are not getting any answers. Who is responsible to help the subcontractor to get the job done.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
05 Nov 2024, 12:22Dear Howard,
Thank you for reaching out to us and bringing your concerns to our attention. We truly value your feedback, and we apologize for the delay in addressing the issue you’ve been experiencing with your fibre to the home (FTTH) service.
We understand how frustrating it can be when technical issues disrupt your service, and we sincerely regret any inconvenience this has caused. Please rest assured that we take all service disruptions seriously and are committed to resolving this matter as quickly as possible.
To ensure we provide you with the best possible support, we have escalated your issue to our Network Operations Center (NOC). Our NOC team is now actively investigating the situation, and they will provide you with the necessary assistance to resolve the problem.
We will continue to monitor the progress of the resolution and will keep you updated on any developments. If you have any further questions or require additional assistance in the meantime, please do not hesitate to reach out to us directly via your ticket reference.
Once again, we apologize for any inconvenience this has caused, and thank you for your patience and understanding as we work to resolve this matter. We value your business and appreciate the opportunity to address your concerns.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and bringing your concerns to our attention. We truly value your feedback, and we apologize for the delay in addressing the issue you’ve been experiencing with your fibre to the home (FTTH) service.
We understand how frustrating it can be when technical issues disrupt your service, and we sincerely regret any inconvenience this has caused. Please rest assured that we take all service disruptions seriously and are committed to resolving this matter as quickly as possible.
To ensure we provide you with the best possible support, we have escalated your issue to our Network Operations Center (NOC). Our NOC team is now actively investigating the situation, and they will provide you with the necessary assistance to resolve the problem.
We will continue to monitor the progress of the resolution and will keep you updated on any developments. If you have any further questions or require additional assistance in the meantime, please do not hesitate to reach out to us directly via your ticket reference.
Once again, we apologize for any inconvenience this has caused, and thank you for your patience and understanding as we work to resolve this matter. We value your business and appreciate the opportunity to address your concerns.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Nov 2024, 12:22
Official
Dear Howard,
Thank you for reaching out to us and bringing your concerns to our attention. We truly value your feedback, and we apologize for the delay in addressing the issue you’ve been experiencing with your fibre to the home (FTTH) service.
We understand how frustrating it can be when technical issues disrupt your service, and we sincerely regret any inconvenience this has caused. Please rest assured that we take all service disruptions seriously and are committed to resolving this matter as quickly as possible.
To ensure we provide you with the best possible support, we have escalated your issue to our Network Operations Center (NOC). Our NOC team is now actively investigating the situation, and they will provide you with the necessary assistance to resolve the problem.
We will continue to monitor the progress of the resolution and will keep you updated on any developments. If you have any further questions or require additional assistance in the meantime, please do not hesitate to reach out to us directly via your ticket reference.
Once again, we apologize for any inconvenience this has caused, and thank you for your patience and understanding as we work to resolve this matter. We value your business and appreciate the opportunity to address your concerns.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and bringing your concerns to our attention. We truly value your feedback, and we apologize for the delay in addressing the issue you’ve been experiencing with your fibre to the home (FTTH) service.
We understand how frustrating it can be when technical issues disrupt your service, and we sincerely regret any inconvenience this has caused. Please rest assured that we take all service disruptions seriously and are committed to resolving this matter as quickly as possible.
To ensure we provide you with the best possible support, we have escalated your issue to our Network Operations Center (NOC). Our NOC team is now actively investigating the situation, and they will provide you with the necessary assistance to resolve the problem.
We will continue to monitor the progress of the resolution and will keep you updated on any developments. If you have any further questions or require additional assistance in the meantime, please do not hesitate to reach out to us directly via your ticket reference.
Once again, we apologize for any inconvenience this has caused, and thank you for your patience and understanding as we work to resolve this matter. We value your business and appreciate the opportunity to address your concerns.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
HG
Howard G's updateReviewer Update
05 Nov 2024, 14:06Great stuff,
At last we are back in business and thanks to the support team. All back and happy clients again.
Howard
At last we are back in business and thanks to the support team. All back and happy clients again.
Howard
HG
Howard G's update05 Nov 2024, 14:06
Reviewer Update
Great stuff,
At last we are back in business and thanks to the support team. All back and happy clients again.
Howard
At last we are back in business and thanks to the support team. All back and happy clients again.
Howard
MetroFibre Networx's replyOfficial
12 Nov 2024, 13:40Dear Howard,
Thank you very much for your kind words and for taking the time to share your positive feedback. We’re thrilled to hear that your service is back up and running and that you’re pleased with the support you received.
Your satisfaction is our top priority, and it’s wonderful to know you’re back online and happy with the service. Should you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help!
Thank you again for your patience and support.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you very much for your kind words and for taking the time to share your positive feedback. We’re thrilled to hear that your service is back up and running and that you’re pleased with the support you received.
Your satisfaction is our top priority, and it’s wonderful to know you’re back online and happy with the service. Should you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help!
Thank you again for your patience and support.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Nov 2024, 13:40
Official
Dear Howard,
Thank you very much for your kind words and for taking the time to share your positive feedback. We’re thrilled to hear that your service is back up and running and that you’re pleased with the support you received.
Your satisfaction is our top priority, and it’s wonderful to know you’re back online and happy with the service. Should you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help!
Thank you again for your patience and support.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you very much for your kind words and for taking the time to share your positive feedback. We’re thrilled to hear that your service is back up and running and that you’re pleased with the support you received.
Your satisfaction is our top priority, and it’s wonderful to know you’re back online and happy with the service. Should you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help!
Thank you again for your patience and support.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations