SM
Suprise M
1 reviews | Active since Mar 2023
10 Mar 2025, 13:02
Unsatisfactory service
I have been requesting assistance from MetroFibre since Friday and to date I have not received any assistance. They sent an email on Saturday stating that one of their sales Department will contact me, even now I’m still waiting, I really don’t understand why do I have to beg for service as if there are no other service providers, I’m really not happy with their service.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
10 Mar 2025, 13:53Dear Suprise,
Thank you for bringing your concerns to our attention.
We understand the importance of timely assistance, and we have escalated this matter to the Sales Manager to address the delay you have experienced and ensure your concerns are resolved as a priority.
A member of the sales team will be in contact with you shortly to provide the assistance you require.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand the importance of timely assistance, and we have escalated this matter to the Sales Manager to address the delay you have experienced and ensure your concerns are resolved as a priority.
A member of the sales team will be in contact with you shortly to provide the assistance you require.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Mar 2025, 13:53
Official
Dear Suprise,
Thank you for bringing your concerns to our attention.
We understand the importance of timely assistance, and we have escalated this matter to the Sales Manager to address the delay you have experienced and ensure your concerns are resolved as a priority.
A member of the sales team will be in contact with you shortly to provide the assistance you require.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand the importance of timely assistance, and we have escalated this matter to the Sales Manager to address the delay you have experienced and ensure your concerns are resolved as a priority.
A member of the sales team will be in contact with you shortly to provide the assistance you require.
Best regards,
Marilize
MetroFibre Complaints & Escalations