unsatisfactory service.

on the 29/02/2024 Mohammed came to my residence to install fibre. he then removed a black box i.e the splitter which allows access to the entire house since then the problems started i.e buffing insistantly,i called and Sharlton Makeum to advise on the problems on the 04/03/2024 he advise he would escalate the issue ,on the 8/03/2024 Nhlanhla Nkwayana contacted me to send my complaint on email,since then no response ,the email was only escalated on the 18/03.2024 with the leader copied.he advise that there is no cancelation fees,since its not a contract it is a month to month deal,i advised to go on and cancel ,i requested a cancellation letter advising accordingly