Unresolved Fiber Outage by MetroFibre with no timeline to resolution

Subject: Unresolved Fiber Outage at Leopard's Pride Complex Affects Work-from-Home Operations

On Monday, January 22, 2024, I experienced a significant disruption due to a faulty fiber installation by MetroFibre at the Leopard's Pride complex. Since the main fiber infeed became inoperative, there has been a conspicuous lack of communication regarding the timeline for repair or replacement of the fiber line. As someone whose job relies entirely on a stable internet connection, working from home has become unsustainable, resulting in substantial personal expense as I'm forced to utilize mobile data.

The absence of a definitive repair schedule is putting me in a challenging position, where I'm contemplating entering a 24-month mobile data contract to fulfill my professional obligations. This turn of events not only incurs additional costs but may also necessitate the cancellation of my existing contract with MetroFibre.

This experience with MetroFibre has been disappointing. The company's customer service has fallen short of expectations, and I find it difficult to endorse their services based on this experience. It is critical that MetroFibre addresses this issue immediately and provides clear communication to prevent further inconvenience to its customers.