1 reviews | Active since Oct 2024
Unresolved Billing Dispute
On 11 October 2025, I lodged a complaint regarding my router, which was installed and activated on 9 October but without any internet access. What followed was a deeply frustrating and drawn-out experience to get the issue resolved. After multiple calls, follow-up and delays, my connection was finally restored on 13 October in the afternoon.
Just as I was ready to move past this ordeal, I was issued an incorrect invoice. I logged a billing query and received multiple updates claiming the matter was being attended to - yet no constructive feedback was provided.
This is, without question, the worst customer service I have ever encountered. The lack of accountability and urgency is unacceptable. I deeply regret signing up with MetroFibre.
HORRIBLE SERVICE!!!!
Thank you for reaching out and for bringing this matter to our attention. We understand the frustration and inconvenience you’ve experienced.
Please note that we have escalated your query to our Finance Department and requested that they assist as a matter of urgency to resolve the billing concern.
We appreciate your patience while we work to resolve this matter as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing this matter to our attention. We understand the frustration and inconvenience you’ve experienced.
Please note that we have escalated your query to our Finance Department and requested that they assist as a matter of urgency to resolve the billing concern.
We appreciate your patience while we work to resolve this matter as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations