1 reviews | Active since Nov 2018
Unreliable Service & Zero Support – Avoid at All Costs
Unreliable Service & Zero Support – Avoid at All Costs
Since MetroFibre installed their line on 26 March 2025, we’ve had nothing but constant issues with connectivity. The connection drops intermittently, sometimes disconnecting completely for hours. Despite reporting this problem daily, weekly, even hourly, as of 31 May 2025, no technician has ever come out to test the line on-site.
We’ve changed routers, reconfigured our setup, and followed every troubleshooting suggestion given – yet the service remains unstable. If it does work, we’re lucky to get an hour of uptime before issues start again.
What’s most frustrating is that we are paying full price for an inferior, unreliable line, and clearly not receiving the service we were promised. There’s no accountability, no urgency, and no resolution in sight.
If you’re considering MetroFibre – think twice. Based on my experience, you’ll be spending more time chasing support than actually enjoying the internet you’re paying for.
Thank you for your feedback.
Please be advised that your request has been escalated and is currently being prioritised by our WiFi/LAN department. They are actively working on your case to identify the root cause and ensure a resolution is reached as soon as possible.
We understand the importance of a stable and reliable connection and will keep you updated on the progress of this request.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your feedback.
Please be advised that your request has been escalated and is currently being prioritised by our WiFi/LAN department. They are actively working on your case to identify the root cause and ensure a resolution is reached as soon as possible.
We understand the importance of a stable and reliable connection and will keep you updated on the progress of this request.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Still haven’t received as much as a phone call or email.
Still not getting support
Still not getting a stable connection
I have had to pay once again, for a service that does not give any service.
Absolutely pathetic.
Here is my number incase you lost it.
***
Still haven’t received as much as a phone call or email.
Still not getting support
Still not getting a stable connection
I have had to pay once again, for a service that does not give any service.
Absolutely pathetic.
Here is my number incase you lost it.
***
Thank you for your update.
We’ve followed up on your query and can confirm that the matter has now been escalated to our management team, who will assist further in ensuring a resolution is reached.
We understand the importance of reliable service and appreciate your continued patience. Please be assured that the issue is being treated with urgency, and you will be contacted directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your update.
We’ve followed up on your query and can confirm that the matter has now been escalated to our management team, who will assist further in ensuring a resolution is reached.
We understand the importance of reliable service and appreciate your continued patience. Please be assured that the issue is being treated with urgency, and you will be contacted directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations