LB
Lieb B
1 reviews | Active since Dec 2021
19 Jan 2022, 11:34
Unreliable Service - Metro Fibre
Once again 3 - 6 working days to respond to an urgent call for downtime on Fibre. I am running a business from home, and this is the 2nd day without internet and wifi.
I have to rely on a MTN ****le at and additional R 300 - R 500 cost per day. This is also very unstable. After the previous post you will think Metro Fibre will improve their service and keep to their promises, however not.
Total *********** and unreliable service. If you can at all prevent signing up with them, please do so. I am very disappointed.
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
19 Jan 2022, 11:54Good morning Lieb
Please accept our humble apologies for the connectivity issues you are experiencing on your end.
Kindly note that the outage in Edenvale was resolved today and we did try to reprovision your line but it shows that there is a problem.
Please be advised that we will log a ticket on your behalf then escalate it to our maintenance department to get you connected as soon as possible.
Thank you for your patience and please expect a call from one on of our agents.
Kind regards
Metrofibre
Please accept our humble apologies for the connectivity issues you are experiencing on your end.
Kindly note that the outage in Edenvale was resolved today and we did try to reprovision your line but it shows that there is a problem.
Please be advised that we will log a ticket on your behalf then escalate it to our maintenance department to get you connected as soon as possible.
Thank you for your patience and please expect a call from one on of our agents.
Kind regards
Metrofibre
MetroFibre Networx's reply19 Jan 2022, 11:54
Official
Good morning Lieb
Please accept our humble apologies for the connectivity issues you are experiencing on your end.
Kindly note that the outage in Edenvale was resolved today and we did try to reprovision your line but it shows that there is a problem.
Please be advised that we will log a ticket on your behalf then escalate it to our maintenance department to get you connected as soon as possible.
Thank you for your patience and please expect a call from one on of our agents.
Kind regards
Metrofibre
Please accept our humble apologies for the connectivity issues you are experiencing on your end.
Kindly note that the outage in Edenvale was resolved today and we did try to reprovision your line but it shows that there is a problem.
Please be advised that we will log a ticket on your behalf then escalate it to our maintenance department to get you connected as soon as possible.
Thank you for your patience and please expect a call from one on of our agents.
Kind regards
Metrofibre
MetroFibre Networx's replyOfficial
19 Jan 2022, 12:26Good day Lieb
As per our conversation , we have logged you a ticket for further investigations, ticket number 138512.
Please be advised that have requested our maintenance department to prioritize the ticket so that we can get you connected soon.
Again we do apologise.
Kind regards
Metrofibre
As per our conversation , we have logged you a ticket for further investigations, ticket number 138512.
Please be advised that have requested our maintenance department to prioritize the ticket so that we can get you connected soon.
Again we do apologise.
Kind regards
Metrofibre
MetroFibre Networx's reply19 Jan 2022, 12:26
Official
Good day Lieb
As per our conversation , we have logged you a ticket for further investigations, ticket number 138512.
Please be advised that have requested our maintenance department to prioritize the ticket so that we can get you connected soon.
Again we do apologise.
Kind regards
Metrofibre
As per our conversation , we have logged you a ticket for further investigations, ticket number 138512.
Please be advised that have requested our maintenance department to prioritize the ticket so that we can get you connected soon.
Again we do apologise.
Kind regards
Metrofibre