Unreliable service

On Thursday, my internet service went down. I contacted support and they told me that it will be restored by Friday morning. On Friday morning, I checked and it was still down. I phoned them and explained to them that I am a web developer and being connected is crucial to me in order to do my job. They informed me that technical support will contact me and explain whats going on. Around 1pm, I phoned again and they told me that the agent I spoke to the morning will phone me back. He never did. Around 5pm, I phoned again and after being on hold for 15 minutes, the support agent put down the phone mid conversation.

This is unacceptable. I lost two days’ income and will probably lose this coming week’s as well!

You can not trust Metrofibre to provide you a reliable service so that you can work from home.

The worst part is, is they don’t even communicate their network outages with you or provide any feedback.