K
Khutso
1 reviews | Active since Nov 2025
26 Nov 2025, 17:18
Unreliable poor serv...
Unreliable poor services I paid for 1gb/s I’m getting 70mb/s for 3 weeks they keep dragging me back and fourth what a ****ed up service they got
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MetroFibre Networx's replyOfficial
26 Nov 2025, 17:28Dear Khutso
Thank you for sharing your feedback. We completely understand the frustration caused by the inconsistent speeds you’ve been experiencing.
Our technical team is actively reviewing your connection to identify the cause of the reduced speed and will work to resolve the issue as quickly as possible. Your experience is important to us, and we are committed to restoring the service to the speeds you subscribed to.
We appreciate your patience while we address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback. We completely understand the frustration caused by the inconsistent speeds you’ve been experiencing.
Our technical team is actively reviewing your connection to identify the cause of the reduced speed and will work to resolve the issue as quickly as possible. Your experience is important to us, and we are committed to restoring the service to the speeds you subscribed to.
We appreciate your patience while we address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply26 Nov 2025, 17:28
Official
Dear Khutso
Thank you for sharing your feedback. We completely understand the frustration caused by the inconsistent speeds you’ve been experiencing.
Our technical team is actively reviewing your connection to identify the cause of the reduced speed and will work to resolve the issue as quickly as possible. Your experience is important to us, and we are committed to restoring the service to the speeds you subscribed to.
We appreciate your patience while we address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback. We completely understand the frustration caused by the inconsistent speeds you’ve been experiencing.
Our technical team is actively reviewing your connection to identify the cause of the reduced speed and will work to resolve the issue as quickly as possible. Your experience is important to us, and we are committed to restoring the service to the speeds you subscribed to.
We appreciate your patience while we address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations