SP
Steven P
1 reviews | Active since Jun 2025
11 Mar 2026, 13:06
Unreliable people
A while ago i wrote a review explaining my weak service experience regarding Metrofiber's weak customer support,a month later still no feedback stil no callback no email back trying to solve my problem. Now following this my account isn't being debit orderd as per contractual agreement. This is a joke. And i think im gonna stop my usage of thier fiber networx
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
11 Mar 2026, 14:35Dear Steven
Thank you for taking the time to speak with us on the phone.
We appreciate you bringing your concerns to our attention and sincerely apologise for the inconvenience and frustration you have experienced.
Please be advised that we have requested the Finance Department to investigate the queries regarding your account, including the debit order concern. They will review the matter and provide feedback as soon as possible.
We appreciate your patience while the relevant team attends to this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with us on the phone.
We appreciate you bringing your concerns to our attention and sincerely apologise for the inconvenience and frustration you have experienced.
Please be advised that we have requested the Finance Department to investigate the queries regarding your account, including the debit order concern. They will review the matter and provide feedback as soon as possible.
We appreciate your patience while the relevant team attends to this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Mar 2026, 14:35
Official
Dear Steven
Thank you for taking the time to speak with us on the phone.
We appreciate you bringing your concerns to our attention and sincerely apologise for the inconvenience and frustration you have experienced.
Please be advised that we have requested the Finance Department to investigate the queries regarding your account, including the debit order concern. They will review the matter and provide feedback as soon as possible.
We appreciate your patience while the relevant team attends to this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with us on the phone.
We appreciate you bringing your concerns to our attention and sincerely apologise for the inconvenience and frustration you have experienced.
Please be advised that we have requested the Finance Department to investigate the queries regarding your account, including the debit order concern. They will review the matter and provide feedback as soon as possible.
We appreciate your patience while the relevant team attends to this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations