KM
Keabetswe M
1 reviews | Active since Dec 2024
06 Mar 2025, 09:19
Unreliable internet
I’m really unhappy with the service Metrofibre is giving us. I logged a ticket complaining about slow internet and not being able to use the google on my laptop. It’s frustrating that we have to complain all the time to this network about our network being slow. Even our extenders are not working it always disconnects me when I’m using it.
I logged my ticket yesterday reference 628843
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MetroFibre Networx's replyOfficial
06 Mar 2025, 09:32Dear Keabetswe,
Thank you for reaching out and for bringing your concerns to our attention. We understand the importance of a reliable connection, and we appreciate the opportunity to assist you.
Please note that we have escalated your existing fault ticket 610431 to our WiFi & LAN Management team for urgent assistance and feedback.
Our team is actively investigating the matter, and we will provide you with updates as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We understand the importance of a reliable connection, and we appreciate the opportunity to assist you.
Please note that we have escalated your existing fault ticket 610431 to our WiFi & LAN Management team for urgent assistance and feedback.
Our team is actively investigating the matter, and we will provide you with updates as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Mar 2025, 09:32
Official
Dear Keabetswe,
Thank you for reaching out and for bringing your concerns to our attention. We understand the importance of a reliable connection, and we appreciate the opportunity to assist you.
Please note that we have escalated your existing fault ticket 610431 to our WiFi & LAN Management team for urgent assistance and feedback.
Our team is actively investigating the matter, and we will provide you with updates as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We understand the importance of a reliable connection, and we appreciate the opportunity to assist you.
Please note that we have escalated your existing fault ticket 610431 to our WiFi & LAN Management team for urgent assistance and feedback.
Our team is actively investigating the matter, and we will provide you with updates as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations