TZ
Thamsanqa Z
1 reviews | Active since Feb 2019
05 Oct 2023, 21:31
Unreliable internet
Where do I even start? The service I have received at Metrofibre has been appalling. We hardly have internet for the entire month yet we are debited the full amount monthly. I work from home and not having access to internet reflects bad to my employer. Do yourself a favour, do not take up a service with metro fibre because their internet isn’t reliable, and they are quick to take their money and slow to provide service.
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MetroFibre Networx's replyOfficial
09 Oct 2023, 13:30Dear Thamsanqa
I'm truly sorry to hear about the issues you've been experiencing with our service, and I completely understand your frustration. Please accept our sincerest apologies for any inconvenience this has caused you.
We take such feedback very seriously, and I want to assure you that we are committed to resolving your concerns promptly. Your fault ticket has been prioritized by our maintenance team, and they are currently working to address the internet connectivity issues you've been facing.
We understand how crucial a reliable internet connection is, especially for remote work, and we are dedicated to making sure you have a stable connection moving forward.
We truly appreciate your feedback, as it helps us improve our services and address any issues that may arise. Your satisfaction is our top priority, and we are committed to providing you with a better experience.
Kind Regards
Marilize
I'm truly sorry to hear about the issues you've been experiencing with our service, and I completely understand your frustration. Please accept our sincerest apologies for any inconvenience this has caused you.
We take such feedback very seriously, and I want to assure you that we are committed to resolving your concerns promptly. Your fault ticket has been prioritized by our maintenance team, and they are currently working to address the internet connectivity issues you've been facing.
We understand how crucial a reliable internet connection is, especially for remote work, and we are dedicated to making sure you have a stable connection moving forward.
We truly appreciate your feedback, as it helps us improve our services and address any issues that may arise. Your satisfaction is our top priority, and we are committed to providing you with a better experience.
Kind Regards
Marilize
MetroFibre Networx's reply09 Oct 2023, 13:30
Official
Dear Thamsanqa
I'm truly sorry to hear about the issues you've been experiencing with our service, and I completely understand your frustration. Please accept our sincerest apologies for any inconvenience this has caused you.
We take such feedback very seriously, and I want to assure you that we are committed to resolving your concerns promptly. Your fault ticket has been prioritized by our maintenance team, and they are currently working to address the internet connectivity issues you've been facing.
We understand how crucial a reliable internet connection is, especially for remote work, and we are dedicated to making sure you have a stable connection moving forward.
We truly appreciate your feedback, as it helps us improve our services and address any issues that may arise. Your satisfaction is our top priority, and we are committed to providing you with a better experience.
Kind Regards
Marilize
I'm truly sorry to hear about the issues you've been experiencing with our service, and I completely understand your frustration. Please accept our sincerest apologies for any inconvenience this has caused you.
We take such feedback very seriously, and I want to assure you that we are committed to resolving your concerns promptly. Your fault ticket has been prioritized by our maintenance team, and they are currently working to address the internet connectivity issues you've been facing.
We understand how crucial a reliable internet connection is, especially for remote work, and we are dedicated to making sure you have a stable connection moving forward.
We truly appreciate your feedback, as it helps us improve our services and address any issues that may arise. Your satisfaction is our top priority, and we are committed to providing you with a better experience.
Kind Regards
Marilize