TL
Thabang L

1 reviews | Active since Jun 2012

09 May 2021, 22:24

Unreliable Fibre Network

It's been a nightmare getting connected to Metrofibre after it went live in November 2020, I only got connected in January 2021, I stay in Karenpark and I get network disruptions every 15-20min, throughout the day and it’s hard to work with an unstable internet connection and in the evening I can't stream a 30min episode without getting disconnected 2-3 times. Fibre is supposed to the best, reliable internet but that is not the case with Metrofibre I had a much better internet experience with my uncapped LTE, if only Vumatel had not wasted time with petitions and installed fibre in our area, maybe our experience would be great.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply10 May 2021, 06:39
Official
Good day 

We do apologise for the inconvenience 

We did troubleshoot your line and can confirm everything is up and running within the spec.

We will send you instructions for a speed test so that we can investigate the issue further 

Once again we do apologise for the inconvenience 

Kind Regards
MetroFibre