Unreliable

My internet went down on Saturday. I called and was told that a technician would be allocated. I have been following up but am still sitting without internet. This afternoon I called the support department and was informed that my ticket was allocated to technicians on Monday and the call center agent couldn't explain why it has not been attended to. I also had a 4 week hassle trying to get my line activated.

This is frustrating. If this is the way Metrofibre operates then I will be left with no choice but to cancel. I am already so behind with work since I work from home. At this stage it only makes sense to go to another service provider. I have already received a bill for this month. Unfortunately, I have to pay the whole amount, regardless of the fact that I will have sat an entire week without internet.