AF
Arno F
1 reviews | Active since Feb 2026
10 Feb 2026, 12:33
UNRELIABILITY OF METRO FIBER CONNECTIVITY
Worst experience ever - constantly unable to use wi-fi due to Metro Fiber having problems - Current download speed on 0.4MBPS and has been for most of the morning.
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MetroFibre Networx's replyOfficial
10 Feb 2026, 13:15Dear Arno
Thank you for bringing this to our attention. We understand how disruptive it is to experience unstable connectivity and extremely low speeds, especially when the service is needed throughout the day.
This level of performance does not reflect the standard we aim to provide. The matter has been escalated to MetroFibre for immediate investigation, and we are requesting a line check and feedback on the cause of the degraded speeds.
We will continue following up and provide updates as soon as we receive confirmation on corrective actions and timelines. Your service remains under close monitoring until stability is restored.
Thank you for your patience while we work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Feb 2026, 13:15
Official
Dear Arno
Thank you for bringing this to our attention. We understand how disruptive it is to experience unstable connectivity and extremely low speeds, especially when the service is needed throughout the day.
This level of performance does not reflect the standard we aim to provide. The matter has been escalated to MetroFibre for immediate investigation, and we are requesting a line check and feedback on the cause of the degraded speeds.
We will continue following up and provide updates as soon as we receive confirmation on corrective actions and timelines. Your service remains under close monitoring until stability is restored.
Thank you for your patience while we work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations