1 reviews | Active since Mar 2022
UNREASONABLE TURN AROUND TIME!!
My complex has had an outage since the early parts of yesterday morning. We have all called and reported the outsage. Seeing as it's not an isolated issue, we expect that Metrofibre would swiftly assist. More than 24 hours later still no call from the contractor to confirm a time as to when the fault can be repaired. Apparently there is no ETA.. this is ridiculous.
Metrofibre has once again displayed their poor customer service. Every other month one has to wait more than 3 working days to have a fault repaired. Your service is appealing to say the least.
Escalations and phone calls have been made, I was advised earlier that I would recieve feedback but still none yet. Your automated emails are of no use as all I require is a call from the contractor as to what time he will be coming through.
I don't understand why customers have to resort to extreme measures to have a repair done when there is an outage in an entire area. You clearly have no care for your customers and it shows.
You were correct that Metrofibre would come through.. Thursday afternoon. Great!
However I don't suppose they actually fixed it as again this morning my complex and myself no longer have internet. What disgusting service is this
I am sure you will say we have to wait till Monday again!! This is so exhausting that a service provider has such bad infrastructure!!
I hope you refund your customers for the days they don't have your service!! I still have my ticket open and therefore I should not have to wait 3/4 business days.
You were correct that Metrofibre would come through.. Thursday afternoon. Great!
However I don't suppose they actually fixed it as again this morning my complex and myself no longer have internet. What disgusting service is this
I am sure you will say we have to wait till Monday again!! This is so exhausting that a service provider has such bad infrastructure!!
I hope you refund your customers for the days they don't have your service!! I still have my ticket open and therefore I should not have to wait 3/4 business days.