SK
SP K
1 reviews | Active since May 2025
17 May 2025, 17:39
unprofessionally waste of money ! ZERO SERVICE !
Thee worst service provider ever !!!!!!!!!!!!! DONT EVEN SUBCRIBE TO THEM !!!!! , very quick on collecting the money but fail on providing the service . their customer service is extremely rude , even hang up the phone because I'm asking for a refund for a service they failed to provide ! i will be exposing all emails and communication with them on social media platforms soon !!
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MetroFibre Networx's replyOfficial
17 May 2025, 17:43 Dear SP KILIKO,
We acknowledge your feedback and understand your frustration regarding your recent experience. We take matters like this seriously, and your concerns have been noted in full.
To ensure this is addressed appropriately, we are escalating your query to the relevant department for urgent review and follow-up. A team member will be in contact with you shortly to assist further.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 May 2025, 17:43
Official
Dear SP KILIKO,
We acknowledge your feedback and understand your frustration regarding your recent experience. We take matters like this seriously, and your concerns have been noted in full.
To ensure this is addressed appropriately, we are escalating your query to the relevant department for urgent review and follow-up. A team member will be in contact with you shortly to assist further.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations