Unprofessional Service provider

I am highly disappointed in Vox as my fibre to the home service provider. My service line has been in-active for a week now and they cannot assist me. I pay the full invoiced amount every month but my line has an issue every second week.

The complex I stay in's fibre infrastructure belongs to Metro Fibre. When there's an issue with a customer, the technicians exchange slots in their service box. One technician confirmed that there not enough slots for all units so they chop and change in attempt to satisfy an unhappy customer.

So this time, they took out my line to satisfy another customer whereas my account is up to date and active. My account is with Vox. I was on hold for 33min with 7 different agents and departments, including accounts who couldn't assist me when I asked to be credited for my days without service nor put me through to their accounts manager. Metro Fibre says a call out is scheduled for this Friday. That would be 9 days without service to my line.