MK
Margaret K
1 reviews | Active since Apr 2019
07 Nov 2024, 08:28
Unprofessional service
This fibre business is unprofessional, they billed me for 2 different packages on the same month when I queried this numerous times no one responded instead they opted to suspend my service I then decided that I’ll pay it regardless as it’s convenient for my kids to have Wi-Fi , they even increased my billing without my knowledge and still send me statements that I owe them and I’ve sent proof that I’m up to date but I still get the statements I’ve asked them to escalate query but I still encounter the same issue every time, they do not value their customers!!!!
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MetroFibre Networx's replyOfficial
07 Nov 2024, 10:36Dear Margaret,
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced with your billing. We understand how important it is for you to have uninterrupted service and transparent communication, and we are sorry for falling short of your expectations.
To address your concerns promptly, we have escalated your query to our Finance department with high priority. They have been instructed to review and resolve the issue as soon as possible. They will ensure that any billing discrepancies are corrected and provide you with an accurate and up-to-date statement.
We are committed to resolving this matter and improving our communication processes to better serve you and all our customers. Thank you for your patience, and please know that we value you as a customer. If you have any further questions or need additional assistance, don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced with your billing. We understand how important it is for you to have uninterrupted service and transparent communication, and we are sorry for falling short of your expectations.
To address your concerns promptly, we have escalated your query to our Finance department with high priority. They have been instructed to review and resolve the issue as soon as possible. They will ensure that any billing discrepancies are corrected and provide you with an accurate and up-to-date statement.
We are committed to resolving this matter and improving our communication processes to better serve you and all our customers. Thank you for your patience, and please know that we value you as a customer. If you have any further questions or need additional assistance, don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Nov 2024, 10:36
Official
Dear Margaret,
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced with your billing. We understand how important it is for you to have uninterrupted service and transparent communication, and we are sorry for falling short of your expectations.
To address your concerns promptly, we have escalated your query to our Finance department with high priority. They have been instructed to review and resolve the issue as soon as possible. They will ensure that any billing discrepancies are corrected and provide you with an accurate and up-to-date statement.
We are committed to resolving this matter and improving our communication processes to better serve you and all our customers. Thank you for your patience, and please know that we value you as a customer. If you have any further questions or need additional assistance, don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced with your billing. We understand how important it is for you to have uninterrupted service and transparent communication, and we are sorry for falling short of your expectations.
To address your concerns promptly, we have escalated your query to our Finance department with high priority. They have been instructed to review and resolve the issue as soon as possible. They will ensure that any billing discrepancies are corrected and provide you with an accurate and up-to-date statement.
We are committed to resolving this matter and improving our communication processes to better serve you and all our customers. Thank you for your patience, and please know that we value you as a customer. If you have any further questions or need additional assistance, don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations