DM
Dikeledi M
1 reviews | Active since Oct 2024
18 Feb 2025, 10:38
Unprofessional Service
MetroFibre suspended my connection despite an agreement that my account will be payable on the 20th of every month and over months it was being paid on the 20th. The lady from finance had the audacity to hang up on me after giving me incorrect figures. I am truely disappointed to even think I referred my family and friends. I can't work now. The response is pay now or fly a kite. I am cancelling this service.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
18 Feb 2025, 10:57Dear Dikeledi,
Thank you for reaching out and for bringing your concerns to our attention. We appreciate the opportunity to assist you.
After investigating your existing finance ticket 605850, we can confirm that your service has been suspended due to an outstanding balance on your account.
Additionally, we have responded to your fault ticket via email to further assist with addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We appreciate the opportunity to assist you.
After investigating your existing finance ticket 605850, we can confirm that your service has been suspended due to an outstanding balance on your account.
Additionally, we have responded to your fault ticket via email to further assist with addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 Feb 2025, 10:57
Official
Dear Dikeledi,
Thank you for reaching out and for bringing your concerns to our attention. We appreciate the opportunity to assist you.
After investigating your existing finance ticket 605850, we can confirm that your service has been suspended due to an outstanding balance on your account.
Additionally, we have responded to your fault ticket via email to further assist with addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We appreciate the opportunity to assist you.
After investigating your existing finance ticket 605850, we can confirm that your service has been suspended due to an outstanding balance on your account.
Additionally, we have responded to your fault ticket via email to further assist with addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
DM
Dikeledi M's updateReviewer Update
18 Feb 2025, 11:03Hi Marilize
Your response is noted.
Why has my service been suspended before my payment date as per the form I completed?
Why is it suspended only this month when I pay monthly without default on the 20th?
Your response is noted.
Why has my service been suspended before my payment date as per the form I completed?
Why is it suspended only this month when I pay monthly without default on the 20th?
DM
Dikeledi M's update18 Feb 2025, 11:03
Reviewer Update
Hi Marilize
Your response is noted.
Why has my service been suspended before my payment date as per the form I completed?
Why is it suspended only this month when I pay monthly without default on the 20th?
Your response is noted.
Why has my service been suspended before my payment date as per the form I completed?
Why is it suspended only this month when I pay monthly without default on the 20th?
MetroFibre Networx's replyOfficial
18 Feb 2025, 11:11Dear Dikeledi,
Thank you for reaching out.
Please be advised that your service is currently suspended due to an outstanding balance on your account. MetroFibre operates as a prepaid service, which means that we bill in advance rather than in arrears. This ensures continued connectivity without interruptions.
As part of our billing structure, invoices for your fibre service are generated monthly and are required to be settled before the 5th of each month to keep your service active.
Additionally, we have responded to your fault ticket via email to further assist with addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out.
Please be advised that your service is currently suspended due to an outstanding balance on your account. MetroFibre operates as a prepaid service, which means that we bill in advance rather than in arrears. This ensures continued connectivity without interruptions.
As part of our billing structure, invoices for your fibre service are generated monthly and are required to be settled before the 5th of each month to keep your service active.
Additionally, we have responded to your fault ticket via email to further assist with addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 Feb 2025, 11:11
Official
Dear Dikeledi,
Thank you for reaching out.
Please be advised that your service is currently suspended due to an outstanding balance on your account. MetroFibre operates as a prepaid service, which means that we bill in advance rather than in arrears. This ensures continued connectivity without interruptions.
As part of our billing structure, invoices for your fibre service are generated monthly and are required to be settled before the 5th of each month to keep your service active.
Additionally, we have responded to your fault ticket via email to further assist with addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out.
Please be advised that your service is currently suspended due to an outstanding balance on your account. MetroFibre operates as a prepaid service, which means that we bill in advance rather than in arrears. This ensures continued connectivity without interruptions.
As part of our billing structure, invoices for your fibre service are generated monthly and are required to be settled before the 5th of each month to keep your service active.
Additionally, we have responded to your fault ticket via email to further assist with addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
DM
Dikeledi M's updateReviewer Update
18 Feb 2025, 11:25My questions are left unanswered. This marks the end of my contract with MetroFibre.
DM
Dikeledi M's update18 Feb 2025, 11:25
Reviewer Update
My questions are left unanswered. This marks the end of my contract with MetroFibre.
MetroFibre Networx's replyOfficial
19 Feb 2025, 13:27Dear Dikeledi
As our Finance Department has advised on e-mail as well, please note the below:
Invoices are payable on presentation of invoice.
MFN bills for Subscriptions monthly in advance and payment needs to reach us on/before the 5th of every month.
Any payment that reaches us after the 5th is considered a late payment and services may therefore be suspended or interrupted.
In the event your service is suspended, you will be billed for the full period as MFN bills for the package you are subscribed to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
As our Finance Department has advised on e-mail as well, please note the below:
Invoices are payable on presentation of invoice.
MFN bills for Subscriptions monthly in advance and payment needs to reach us on/before the 5th of every month.
Any payment that reaches us after the 5th is considered a late payment and services may therefore be suspended or interrupted.
In the event your service is suspended, you will be billed for the full period as MFN bills for the package you are subscribed to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Feb 2025, 13:27
Official
Dear Dikeledi
As our Finance Department has advised on e-mail as well, please note the below:
Invoices are payable on presentation of invoice.
MFN bills for Subscriptions monthly in advance and payment needs to reach us on/before the 5th of every month.
Any payment that reaches us after the 5th is considered a late payment and services may therefore be suspended or interrupted.
In the event your service is suspended, you will be billed for the full period as MFN bills for the package you are subscribed to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
As our Finance Department has advised on e-mail as well, please note the below:
Invoices are payable on presentation of invoice.
MFN bills for Subscriptions monthly in advance and payment needs to reach us on/before the 5th of every month.
Any payment that reaches us after the 5th is considered a late payment and services may therefore be suspended or interrupted.
In the event your service is suspended, you will be billed for the full period as MFN bills for the package you are subscribed to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations