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wagieda L

1 reviews | Active since Jan 2014

09 Feb 2026, 13:28

UNPROFESSIONAL & PATHETIC

PATHETIC SERVICE - WAITING FOR A CALL SINCE FRIDAY FOR MY INSTALLATON THAT WAS SENT BACK TO THE PLANNING TEAM. I WAS NOT SURE WHAT WAS HAPPENING UNTIL FAROUK CAME TO COLLECT MY ROUTER FROM THE OLD ADDRESS. I WAS THEN ADVISED THAT THIS JOB THAT REQUIRES TO BE DONE IS NOT HUGE AND HE IS ALSO NOT SURE WHY ON EARTH THIS IS MADE TO BE A NIG ISSUE. I WAS SENT A MESSAGE BY THE TECHNICIAN OF FRIDAY SAYING THAT SOMEONE FROM METRO FIBRE WLL CALL ME TO EXPLAIN AND IT IS NOW 13:24 PM ON MONDAY AND NO DAMN CALL. I HAVE SAID THAT THIS IS URGENT AS NO ONE AT METRO FIBRE HAS ADVISED ME THAT I CAN JUST DO A CHANGE OF ADDRESS...WHY ARE THESE PEOPLE WORKING AT YOUR COMPANY IF THEY CANNOT EVEN GIVE CLIENTS VALUABLE INFORMATION. I WORK FROM HOME AND NEEDS THIS TO BE DONE LIKE LAST WEEK ALREADY. I AM NOW BEYPOND ****ED AS THERE IS NO CALL NO COMMUNICATION. I AM STRUGGLING WITH MY CURRENT CONNECTION. HOW ON EARTH DO YOU GUYS MAKE CLIENT WAIT AND GIVE THEM THE RUN AROUND JUST TO GET CONNECTED???????????????

I WANT AN ANSWER ASAP CAUSE I WAS ASSURED ON WEDNESDAY THAT ALL IS SORTED WITH TECHNICIANS AND EVEN THE TECHNICIANS TOLD ME ON THURSDSAY THAT ALL IS SORTED AND THEY WILL COME ON SATURDAY JUST TO TELL ME ON FRIDAY AFTERNOON THAT NO THEY NOT COMING.....

NOW I WAS GIVEN NO OTHER EXPLANATION AND STILL NO DAMN CALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (7)
MetroFibre Networx
MetroFibre Networx's reply09 Feb 2026, 13:44
Official
 Dear Wagieda Lodewyks

Thank you for raising your concerns. The experience you describe reflects a clear breakdown in communication, and the lack of timely feedback understandably caused frustration and uncer*****y.

The matter has now been escalated for immediate clarification and coordination between planning and field teams. A definitive update on the way forward, including the correct process and scheduling, is being prioritised so that you are not left without answers.
Thank you for your patience while this is being addressed.

Kind regards, 
Sibonisile 
MetroFibre Complaints & Escalations 

wL
wagieda L's update09 Feb 2026, 13:54
Reviewer Update
Sibonisile

I WANT YOU TO UNDERSTAND THAT I WORK FROM HOME THIS WAS CLEARLY COMMUNICATED AND I HAVE ABSOLUTELY NO PATIENCE LEFT AND I WANT A CALL NOW TODAY NOT LATER NOT TOMORROW NOW!!!!!!!!!!!!!!!! I DO NOT WANT TO WAIT UNY LONGER AS THIS TO MY UNDERSTANDING IS NOT EVEN A HIUGE INSTALLATION OR ISSUE LIKE IT WAS MADE OUT TO BE. GET IT DONE NOW!!!!!!!!!!!
wL
wagieda L's update09 Feb 2026, 16:28
Reviewer Update
SO ABSOLUTELY NO DAMN CALL AT ALL FROM ANYONE AND YOU REALLY THINK THAT I MUST BE NICE OR HAVE PATIENCE WHEN THIS WAS SUPPOSED TO HAVE BEEN DONE ON SATURDAY. I HAVE A MEETING WTH MY CEO TIOMORROW AT 1PM AND HOW THE HELL DO YOU THINK I MUST DO THIS WITHOUT A PROPER CONNECTION?????????????????????????????

THIS IS REALLY DAMN PATHETIC

MetroFibre Networx
MetroFibre Networx's reply09 Feb 2026, 17:13
Official
 We have tried calling, but received no answer. We will try again. 
wL
wagieda L's update09 Feb 2026, 17:56
Reviewer Update
YEAH YOU TRIED WHEN I AM BUSY COOKING AND THIS ISSUE HAS BEEN SENT LAST WEEK ALREADY AND ONLY WHEN I DAN WELL DECIDE TO SEND A HELLO PETER THEN YOU GUYS WAKE UP THIS IS SO DAMN PATHETIC AND THIS IS NOT THE FORST TIME I AM HAVING THESE ISSUE WITH YOUR SERVICE
wL
wagieda L's update10 Feb 2026, 08:22
Reviewer Update
METRO FIBRE...LET US START AS IT IS 8:19AM AND I WANT SOMEONE TO CALL ME AND ADVISE WHAT TIME SOMEONE WILL INSTALL THIS LINE. I WANT ANSWERS TODAY I HAVE NOW EXHAUSTED MY PATIENCE AND THIS WAS ESCALATED BY ZEENAT TO THE MANAGER FOR URGENT ATTENTION HOWEVER NO MANAGER CALLED ME 2 DAYS AGO. DO YOU EVEN CARE ABOUT YOUR CLIENTS??????/ OH I CAN ANSWER THAT NOOOOOOOOOOOOOOO HELL NOOOOOOOOO DO YOU NOT AS THIS IS NOT ROCKET SCIENCE AND YOU CAN GET IT DONE BUT ATTITUDES WITH THE URGENCY OF THE MATTER IS NOT BEING ADDRESS NOW GET SOMEONE EXTREMELY SENIOR TO CALL ME NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU HAVE MY NUMBER ON FILE AND IF YOU CANNOT FIND IT ASK ZEENAT OR BRADLEY I AM WAITING WITH ABSOLUTELY NO PATIENCE. TODAY I WANT THIS SORTED AND I KNOW IT CAN BE DONE
wL
wagieda L's update11 Feb 2026, 14:29
Reviewer Update
RIGHT METRO FIBRE IF YOU DO NOT WANT TO INSTALL MY LINE THEN WHY DON'T YOU HAVE THE GUTS TO SAY SO INSTEAD OF NOT CALLING ME FOR 2 CONSECUTIVE DAYS.

JUST BE HONEST AND SAY YOU DO NOT WISH TO DO THIS THEN I WILL FIND SOMEWHER ELSE TO GO AS THIS IS BEYOND PATHETIC NOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

IF IT IS NOT MY ACCOUNT THE IT IS THIS **** I HAVE TO DEAL WITH AND ALSO NONE OF THE PEOPLE I SPOKE TO TOLD ME I COULD JUST DO A DAMN CHANGE OF ADDRESS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THNAK YOU FOR THE NONE PATHETIC SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!