GV
Gawie V
1 reviews | Active since Jun 2011
24 Sept 2025, 18:16
Unprofessional Internet Service
Your services is the most pathetic, useless and unprofessional that I ever came upon, three days without internet, three technicians later, exchange the router and the black box and still you can't solve the problem ! Promises upon promises, it has been escalated to this department, that department, they will call you back within 15 mi minutes and after several hours I must again call you ! But when the bill comes you want payment or else my internet services will be suspended ! Come to MetroFibre on several recommendations, I am so disappointed that I have listen to each and every person that told me your the best ! 😡😠🤬
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
24 Sept 2025, 19:30Dear Gawie Victor
Thank you for reaching out and sharing your experience with us.
We completely understand how frustrating it must be to go without internet for several days, especially after multiple technician visits and equipment replacements. We've not lived up to the standard of service you were led to expect—nor to the level we aim to deliver.
Your feedback highlights serious gaps in our communication and service delivery, and it’s concerning that you’ve had to follow up repeatedly without resolution. This is not the experience we want any of our clients to have.
Please know that your concerns have not gone unnoticed. We’ve escalated this matter directly to our technical management team for urgent follow-up and prioritization. Someone will be in touch with you shortly to provide a definitive update and ensure this is fully resolved.
We appreciate your patience thus far, and we’re committed to restoring your trust in our service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience with us.
We completely understand how frustrating it must be to go without internet for several days, especially after multiple technician visits and equipment replacements. We've not lived up to the standard of service you were led to expect—nor to the level we aim to deliver.
Your feedback highlights serious gaps in our communication and service delivery, and it’s concerning that you’ve had to follow up repeatedly without resolution. This is not the experience we want any of our clients to have.
Please know that your concerns have not gone unnoticed. We’ve escalated this matter directly to our technical management team for urgent follow-up and prioritization. Someone will be in touch with you shortly to provide a definitive update and ensure this is fully resolved.
We appreciate your patience thus far, and we’re committed to restoring your trust in our service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Sept 2025, 19:30
Official
Dear Gawie Victor
Thank you for reaching out and sharing your experience with us.
We completely understand how frustrating it must be to go without internet for several days, especially after multiple technician visits and equipment replacements. We've not lived up to the standard of service you were led to expect—nor to the level we aim to deliver.
Your feedback highlights serious gaps in our communication and service delivery, and it’s concerning that you’ve had to follow up repeatedly without resolution. This is not the experience we want any of our clients to have.
Please know that your concerns have not gone unnoticed. We’ve escalated this matter directly to our technical management team for urgent follow-up and prioritization. Someone will be in touch with you shortly to provide a definitive update and ensure this is fully resolved.
We appreciate your patience thus far, and we’re committed to restoring your trust in our service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience with us.
We completely understand how frustrating it must be to go without internet for several days, especially after multiple technician visits and equipment replacements. We've not lived up to the standard of service you were led to expect—nor to the level we aim to deliver.
Your feedback highlights serious gaps in our communication and service delivery, and it’s concerning that you’ve had to follow up repeatedly without resolution. This is not the experience we want any of our clients to have.
Please know that your concerns have not gone unnoticed. We’ve escalated this matter directly to our technical management team for urgent follow-up and prioritization. Someone will be in touch with you shortly to provide a definitive update and ensure this is fully resolved.
We appreciate your patience thus far, and we’re committed to restoring your trust in our service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
GV
Gawie V's updateReviewer Update
25 Sept 2025, 06:12Going for day four, and still without internet service, another person phoned and asked all the same questions, did not even know that there was already 3 technician at my home and not even they could fix the problem, now it is a hardware problem ! The best of all 8s,they don't even phone and asked me to unplug the LAN plug and reboot the router, they send and email asking the customer to do this, and only seeing this email this morning ! I though it could not got more worst than it already is, but o boy was I again wrong !
GV
Gawie V's update25 Sept 2025, 06:12
Reviewer Update
Going for day four, and still without internet service, another person phoned and asked all the same questions, did not even know that there was already 3 technician at my home and not even they could fix the problem, now it is a hardware problem ! The best of all 8s,they don't even phone and asked me to unplug the LAN plug and reboot the router, they send and email asking the customer to do this, and only seeing this email this morning ! I though it could not got more worst than it already is, but o boy was I again wrong !
MetroFibre Networx's replyOfficial
25 Sept 2025, 06:55Dear Gawie,
Thank you for reaching out and for sharing your experience with us. We truly appreciate your patience as we work to address your concerns.
We have raised this matter with our WiFi & LAN Management team to ensure that it receives urgent attention and resolution. We acknowledge the frustration caused by the ongoing connectivity challenges, the multiple technician visits, and the lack of clear communication around troubleshooting steps. This is not the standard of service MetroFibre strives to deliver, and your feedback is invaluable in helping us improve.
Our team is currently reviewing the details of your case, including the escalation to a possible hardware fault, to ensure the correct steps are taken without further delays. You will be updated as soon as further progress is made, and our management team will be prioritising your ticket for resolution.
We sincerely thank you for your patience and cooperation as we work with urgency to restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing your experience with us. We truly appreciate your patience as we work to address your concerns.
We have raised this matter with our WiFi & LAN Management team to ensure that it receives urgent attention and resolution. We acknowledge the frustration caused by the ongoing connectivity challenges, the multiple technician visits, and the lack of clear communication around troubleshooting steps. This is not the standard of service MetroFibre strives to deliver, and your feedback is invaluable in helping us improve.
Our team is currently reviewing the details of your case, including the escalation to a possible hardware fault, to ensure the correct steps are taken without further delays. You will be updated as soon as further progress is made, and our management team will be prioritising your ticket for resolution.
We sincerely thank you for your patience and cooperation as we work with urgency to restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply25 Sept 2025, 06:55
Official
Dear Gawie,
Thank you for reaching out and for sharing your experience with us. We truly appreciate your patience as we work to address your concerns.
We have raised this matter with our WiFi & LAN Management team to ensure that it receives urgent attention and resolution. We acknowledge the frustration caused by the ongoing connectivity challenges, the multiple technician visits, and the lack of clear communication around troubleshooting steps. This is not the standard of service MetroFibre strives to deliver, and your feedback is invaluable in helping us improve.
Our team is currently reviewing the details of your case, including the escalation to a possible hardware fault, to ensure the correct steps are taken without further delays. You will be updated as soon as further progress is made, and our management team will be prioritising your ticket for resolution.
We sincerely thank you for your patience and cooperation as we work with urgency to restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing your experience with us. We truly appreciate your patience as we work to address your concerns.
We have raised this matter with our WiFi & LAN Management team to ensure that it receives urgent attention and resolution. We acknowledge the frustration caused by the ongoing connectivity challenges, the multiple technician visits, and the lack of clear communication around troubleshooting steps. This is not the standard of service MetroFibre strives to deliver, and your feedback is invaluable in helping us improve.
Our team is currently reviewing the details of your case, including the escalation to a possible hardware fault, to ensure the correct steps are taken without further delays. You will be updated as soon as further progress is made, and our management team will be prioritising your ticket for resolution.
We sincerely thank you for your patience and cooperation as we work with urgency to restore your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
GV
Gawie V's updateReviewer Update
25 Sept 2025, 10:03Again, on reply is only done via Hello Peter, nobody phoned me or send email of the way forward! This is now almost 4 hours later since my last message and still I am awaiting any response! Empty promises upon empty promises! Why am I even bothering continue with MetroFibre after they admitted that their services are not up to standard and is not acceptable! I think I must copy and paste this whole conversation and post it all over social media so that all can see what unprofessional services they provide to paying customers!
GV
Gawie V's update25 Sept 2025, 10:03
Reviewer Update
Again, on reply is only done via Hello Peter, nobody phoned me or send email of the way forward! This is now almost 4 hours later since my last message and still I am awaiting any response! Empty promises upon empty promises! Why am I even bothering continue with MetroFibre after they admitted that their services are not up to standard and is not acceptable! I think I must copy and paste this whole conversation and post it all over social media so that all can see what unprofessional services they provide to paying customers!