Unprofessional, Disappointing, No Accountability, Terrible Service

But u not though, it's been 5 days, no one has ever contacted me, I have had to be the one to call u guys and vodacom all the time, no one has ever picked up the phone to even let me know what the issue is, I have told u guys 5 days ago the problem, but I'm treated like I have no idea what I am talking about, but now when I see u guys flooded with the same issue only now it's serious, and the reality is that now I have to wait longer, because u flooded with this problem, instead of sorting it out from day 1, the other issue is u people forget, is that it's now 5 days I cant work. The funniest was when metro fibre, after I whatsapped them yesterday, day 4, they asking me to get a ticket number from vodacom so they can fix it, why? I'm telling u the issue, makes no sense.

Ok that's weird as I spoke to vodacom this morning, as they reply to me, and whoever works at ur office doesnt, they told me they sending a vodacom maintenance team, I even asked them if it's a metro fibre team, they told me no it's a vodacom team, they also told me they don't even have a ticket number for me to reference when I message metro. So I tell u what, I will message ur WhatsApp people, who currently not messaging me back, I will reference this ticket number and let's see what the say...

Ok that's weird as I spoke to vodacom this morning, as they reply to me, and whoever works at ur office doesnt, they told me they sending a vodacom maintenance team, I even asked them if it's a metro fibre team, they told me no it's a vodacom team, they also told me they don't even have a ticket number for me to reference when I message metro. So I tell u what, I will message ur WhatsApp people, who currently not messaging me back, I will reference this ticket number and let's see what the say...

And there my friend is the issue.

It's been 1 hour since I sent my ticket number via WhatsApp, no response, it's also been 2 hours since I sent the first message, I tried the email, just got a generic response, about someone getting hold of me, yeah like that will happen.

U guys need another 5 days? And what is even the issue, it's mad that no one can even tell me, vodacom said u guys messed up the splicing, is that truem

Hi there, guess what? It's down again, after 1 day! Amazing service and professionalism. At this point I might as well just close my business down, thanks for all ur help growing our economy and our businesses.

Hi there, I'm still down, it's been a total of 7 days now out 8, I'm starting to lose my ****. This morning I phoned Vodacom they reset it their side, I do all their tests, they then gave me a link to test from, I do that and I emailed the screenshots, and that's the end of it, I then email Metro, same thing they give me a link I send screenshots, same thing, I email, a few hours later, they tell me its working now, but its not, I phone Metro, guy hangs up on me, I'm guessing he can hear my frustration, I phone again, I speak to a lady, i email her the screenshots, Im waiting on her response, I honestly have no idea what else I need to do, please tell me? But seriously?

I feel like its groundhog day, I honestly think, I ask whats going on in the morning, then the agent has no idea, and they do what is protocol, but it never gets sorted, so then the next day comes and I start all over again!

With F"&king tears in my eyes WHAT MUST I DO!!!!!!!!!!!!!!!!

Day 8 now, still nothing, I can't believe it, this is crazy, and what's even more unprofessional is that now no one at Metro even calls or contacts me anymore, it's like they just don't care anymore, maybe if we ignore him he will go away. I will though, probably going to cancel, we'll probably meaning I have too, I can't not have internet I need to work. But don't stress if u single handley closed a business down due to ur incompetence. I have 2 ticket numbers now, have u ever heard of such a joke. I went to ur instagram and wow, I wish I read before I bought, it seems bad service is ur forte, u offer these deals but what's the point if it doesn't work. I might have to go to the police or something, as I don't know what else to do, this is *****.