Unprofessional behavior from Metrofibre account department

In Augus 2024 I was given credit of 152 days because of the same problem. They were supposed to investigate before suspending my account . I've been asking the finance department to call me since January and they still haven't till today. I want my internet re connected now .
Today I called meteofibre and I was on gold fro 2 hours and no one answered inhale proof of emails requesting someone to call me I also have proof of today holding a call for 2 hours from 3pm till 6pm.
Reconnect my account now and call me to resolve my problem tomorrow.

This is the response from Metrofibre below. So I was told that my matter is getting urgent assistance. And this is assistance they are talking about.
Good day,

Thank you for contacting MetroFibre Fibre-to-the-home Finance Department. Please find attached your latest account statement as requested.

Kindly provide us with a payment made in February and March.

Kindly note that the call will be made at 3PM

If you have any queries about your statement please reply to this ticket or email ***.

Kind regards
The MetroFibre FTTH Finance Team

Contact Details
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| You can also log a ticket or pay instantly via the My MetroFibre Portal https://ftthorder.metrofibre.co.za/cuilogin or download the MetroFibre App which will allow you to keep track of the progress. For helpful tips and resources, visit our website FAQs at https://metrofibre.co.za/residential/faq/ For network outage updates, please visit https://metrofibre.co.za/networkstatus/ for more information.
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| Best Regards
The MetroFibre Team
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| Disclaimer
The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of [Email] and others authorised to receive it. If you are not the authorised recipient, you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be ********. Please note that we will not change our banking details via email and you are expected to verify any change of banking details that you may receive. This e-mail and its contents are subject to the MetroFibre e-mail legal notice available at Disclaimer

Metrofibre Must Be Exposed for Incompetence!

I have been requesting Metrofibre to call me since January 2025 to resolve an issue with my account. I have sent more than three requests, yet they continue to ignore my emails.

On Tuesday, Metrofibre disconnected my account, despite me sending proof of payment to them and to Phindile from the Metrofibre complaints department. I even requested Phindile to call me, but to this day, no one has bothered to contact me.

This is beyond unprofessional—it is outright negligence and dishonesty. I have answered all their questions, provided all the necessary documents, yet my account remains disconnected.

Legal Violations by Metrofibre

Metrofibre’s actions violate several consumer protection laws, including:
✔️ Consumer Protection Act (CPA), Act 68 of 2008 – Section 19 guarantees consumers the right to services that are timely and free from unnecessary interruptions. Cutting my service despite payment is a direct violation.
✔️ Electronic Communications and Transactions Act, Act 25 of 2002 – Metrofibre must ensure reliable electronic communication with its customers. Their failure to respond to my emails and calls is a breach of this obligation.
✔️ False and Misleading Conduct – Under the CPA, misleading customers and failing to provide contracted services is *******. Metrofibre is clearly failing its duty.

It is unacceptable for a company to ignore customers, lie, and refuse to fix problems even when proof of payment is provided. Metrofibre must be held accountable for their incompetence and ********* behavior.

If you are considering using Metrofibre, think twice! Their disregard for customers is appalling.

#Metrofibre #Incompetence #ConsumerRights #PoorService #Unprofessional

These Metrofibre is very unprofessional I received a call from Siboniso for the first time today after I have been requesting someone to call me .she ask me questions i explain to her she ask me to send the proof of payment and i did send it she specifically ask me to send this 4 proof of payment i did .( conversation was recorded) now she email me this .

Good Day Zizamele,

I trust you are well.

Please note that we can confirm that your credit of R2,244.97 (CRN120357) has been loaded towards your account on 2024-09-09.

Please find a breakdown of your statement as follows:

Your account had an outstanding balance of R1,743.94 dating back from May 2024. The credit of R2,244.97 (CRN120357) from 2024-09-09 was then allocated towards your account covering the outstanding balance of R1,743.94, causing the account to have a credit of R501.03.

Your invoice for 2024-10-01 (INV***) was generated and billing commence as per normal, and the credit amount was depleted.

Further to the above, we kindly request that you settle the outstanding balance of R998.00 from January 2025 and March 2025 on your MetroFibre account (Account Number: ZIZ054), due to the returned debit orders.

You can do so by following this link: https://payat.io/qr/11186ZIZ054

Upon successful completion of the payment, we will promptly update your account status.

Best regards,
MetroFibre

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| Sibonisile Sithole
Customer Support Representative |
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We must be careful of these people from microfiber
I am escalating this to my attorney as a urgent matter since my account is suspended and lost most of my 3 days including businesses since I don't get my emails.

Subject: Beware of MetroFibre – Dishonest, Unprofessional, and Disrespectful to Customers!

I am beyond frustrated with the unprofessional and dishonest behavior of Metrofibre! Since 2023, I have been lodging complaints about my internet not working, sending multiple emails to MetroFibre and ICASA. My issue was only resolved in July 2024, yet now they have the audacity to claim that I owe them for May 2024, when my internet was completely down!

From Tuesday, they kept nagging me about proof of payment. After I sent it, now they have shifted the goalpost to this May 2024 nonsense! I even resent them all my complaint emails from September 2023, proving that the service was not working. Instead of resolving this properly, Sibonisile Sithole promised to call me back but never did!

Metrofibre does NOT know how to treat customers! They act like they are doing us a favor, yet we PAY for this so-called "service"! What they are offering is nothing but poor service, empty promises, and blatant lies.

I will take them HEAD ON—they will pay for all the days I had no internet! It’s clear that some *********** employees at MetroFibre don’t know how to do their jobs yet are comfortable collecting money from frustrated customers.

Metrofibre, customers have RIGHTS! You cannot keep mistreating and deceiving people. People, be careful of this company! Before I move to a better service provider, I will make sure Metrofibre is exposed and held accountable for their unacceptable behavior.

If you’re considering MetroFibre, think TWICE!

Hellopeter Post: Exposing MetroFibre’s Incompetence

I am beyond frustrated with the shocking incompetence of Metrofibre and its employees. Their poor service, lack of accountability, and failure to resolve issues have caused unnecessary stress and inconvenience. As consumers in South Africa, we cannot allow companies like MetroFibre to continue operating without consequences.

On Monday morning, this matter will be escalated to the Department of Communications and Digital Technologies (DCDT) before legal advice is taken. It’s time we hold them accountable for their failures.

If anyone has experienced similar issues or knows of other ways to expose MetroFibre’s incompetence, please comment and share your experiences. Let’s unite as consumers and show our power—these companies must start taking their customers seriously!

#ExposeMetrofibre #ConsumerRights #PoorService #Accountability

Another stupid email sent to me today .that means there are 4 contradicting reasons emails.

Good day,

I hope this message finds you well.

I am writing to bring to your attention the reason for the outstanding balance on your account.

Upon reviewing our records, we have noticed that several debit orders have been returned, which has resulted in the balance remaining unsettled.

We kindly request that you review your payment method or account details to ensure that the necessary funds are available or that alternative arrangements can be made.

Please feel free to contact us if you have any questions or if you require further assistance in resolving this matter.

Thank you for your attention to this, and we look forward to your prompt response.

Best regards,
The MetroFibre Finance Team