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Marvin M
1 reviews | Active since Aug 2023
26 Nov 2024, 11:44
Unprofessional
It is only MetroFibre that can suspend your account every now and then, even though you don't owe them at all. They will tell you to forward them the POPs and still suspend your account. Whether you pay online, they still require the POP.
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Replies (1)
MetroFibre Networx's replyOfficial
26 Nov 2024, 12:04Dear Marvin
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the suspension of your account and the handling of your payments.
We have reviewed your concerns thoroughly and can confirm that we have responded to your existing fault ticket, 501178, via email to provide further assistance and clarification regarding your billing concerns. Please check your email for the details and next steps.
At MetroFibre, we strive to ensure that our processes are seamless and efficient. We understand how important uninterrupted service is to you, and we are committed to resolving this matter as quickly as possible. Your feedback is invaluable, and we will use it to refine our processes and enhance our service.
Should you have any additional concerns or require further assistance, please do not hesitate to respond to the ticket or reach out to our support team. We appreciate your patience and cooperation as we work to resolve this matter to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the suspension of your account and the handling of your payments.
We have reviewed your concerns thoroughly and can confirm that we have responded to your existing fault ticket, 501178, via email to provide further assistance and clarification regarding your billing concerns. Please check your email for the details and next steps.
At MetroFibre, we strive to ensure that our processes are seamless and efficient. We understand how important uninterrupted service is to you, and we are committed to resolving this matter as quickly as possible. Your feedback is invaluable, and we will use it to refine our processes and enhance our service.
Should you have any additional concerns or require further assistance, please do not hesitate to respond to the ticket or reach out to our support team. We appreciate your patience and cooperation as we work to resolve this matter to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 Nov 2024, 12:04
Official
Dear Marvin
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the suspension of your account and the handling of your payments.
We have reviewed your concerns thoroughly and can confirm that we have responded to your existing fault ticket, 501178, via email to provide further assistance and clarification regarding your billing concerns. Please check your email for the details and next steps.
At MetroFibre, we strive to ensure that our processes are seamless and efficient. We understand how important uninterrupted service is to you, and we are committed to resolving this matter as quickly as possible. Your feedback is invaluable, and we will use it to refine our processes and enhance our service.
Should you have any additional concerns or require further assistance, please do not hesitate to respond to the ticket or reach out to our support team. We appreciate your patience and cooperation as we work to resolve this matter to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the suspension of your account and the handling of your payments.
We have reviewed your concerns thoroughly and can confirm that we have responded to your existing fault ticket, 501178, via email to provide further assistance and clarification regarding your billing concerns. Please check your email for the details and next steps.
At MetroFibre, we strive to ensure that our processes are seamless and efficient. We understand how important uninterrupted service is to you, and we are committed to resolving this matter as quickly as possible. Your feedback is invaluable, and we will use it to refine our processes and enhance our service.
Should you have any additional concerns or require further assistance, please do not hesitate to respond to the ticket or reach out to our support team. We appreciate your patience and cooperation as we work to resolve this matter to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations