KN
Kegomoditswe N
1 reviews | Active since Aug 2022
24 Dec 2025, 11:17
Unprofessional
Good day
My is Kelebogile Nkoe I have a problem with metro fiber again they blocked in subscription every month they do this i send them proof of payments and they still block it last month when i paid on the 1st of November i wrote the wrong reference every since then they been blocking my services please help tomorrow it's Christmas kids to watch their shows
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
24 Dec 2025, 11:36Dear Kegomoditswe
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
We understand how upsetting it is to have your service suspended repeatedly. Please be assured that we have escalated your query to our Finance Department and requested that they urgently investigate the recurring suspension, proof of payment submissions, and the reference issue to ensure this matter is resolved properly.
Our team has been asked to prioritise this case and to assist you as soon as possible with feedback and restoration where applicable. We truly regret the impact this has had on you and your family, and we appreciate your patience while the investigation is underway.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
We understand how upsetting it is to have your service suspended repeatedly. Please be assured that we have escalated your query to our Finance Department and requested that they urgently investigate the recurring suspension, proof of payment submissions, and the reference issue to ensure this matter is resolved properly.
Our team has been asked to prioritise this case and to assist you as soon as possible with feedback and restoration where applicable. We truly regret the impact this has had on you and your family, and we appreciate your patience while the investigation is underway.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply24 Dec 2025, 11:36
Official
Dear Kegomoditswe
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
We understand how upsetting it is to have your service suspended repeatedly. Please be assured that we have escalated your query to our Finance Department and requested that they urgently investigate the recurring suspension, proof of payment submissions, and the reference issue to ensure this matter is resolved properly.
Our team has been asked to prioritise this case and to assist you as soon as possible with feedback and restoration where applicable. We truly regret the impact this has had on you and your family, and we appreciate your patience while the investigation is underway.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
We understand how upsetting it is to have your service suspended repeatedly. Please be assured that we have escalated your query to our Finance Department and requested that they urgently investigate the recurring suspension, proof of payment submissions, and the reference issue to ensure this matter is resolved properly.
Our team has been asked to prioritise this case and to assist you as soon as possible with feedback and restoration where applicable. We truly regret the impact this has had on you and your family, and we appreciate your patience while the investigation is underway.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
KN
Kegomoditswe N's updateReviewer Update
24 Dec 2025, 11:50I have been sending proof of payments since November regarding this matter on the 10th of December you blocked the service saying i didn't make payment for 3 months how is that even possible then i send the pop from October till December now you saying the same thing again can your fiance department do their job are you guys not tired of me always complaining
KN
Kegomoditswe N's update24 Dec 2025, 11:50
Reviewer Update
I have been sending proof of payments since November regarding this matter on the 10th of December you blocked the service saying i didn't make payment for 3 months how is that even possible then i send the pop from October till December now you saying the same thing again can your fiance department do their job are you guys not tired of me always complaining
MetroFibre Networx's replyOfficial
24 Dec 2025, 12:00Good Day
The Finance department has confirmed that your account has been unsuspended
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The Finance department has confirmed that your account has been unsuspended
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply24 Dec 2025, 12:00
Official
Good Day
The Finance department has confirmed that your account has been unsuspended
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The Finance department has confirmed that your account has been unsuspended
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations