MH
Mahomed H
1 reviews | Active since Feb 2011
26 Aug 2025, 18:01
Unknown double charges
Internet Services Charges It has come to my attention that the internet service charges have effectively doubled without any notice, approval, or acknowledgment from my side. Please clarify the reason for this change, and provide details of the service being billed.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
26 Aug 2025, 18:17Dear Mahomed
Thank you for bringing this matter to our attention. We sincerely apologise for the concern and frustration this has caused.
We have requested our Finance Department to assist with your query and provide clarity regarding the billing charges. Once we have received their feedback, we will update you accordingly.
We appreciate your patience while this matter is being investigated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the concern and frustration this has caused.
We have requested our Finance Department to assist with your query and provide clarity regarding the billing charges. Once we have received their feedback, we will update you accordingly.
We appreciate your patience while this matter is being investigated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply26 Aug 2025, 18:17
Official
Dear Mahomed
Thank you for bringing this matter to our attention. We sincerely apologise for the concern and frustration this has caused.
We have requested our Finance Department to assist with your query and provide clarity regarding the billing charges. Once we have received their feedback, we will update you accordingly.
We appreciate your patience while this matter is being investigated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the concern and frustration this has caused.
We have requested our Finance Department to assist with your query and provide clarity regarding the billing charges. Once we have received their feedback, we will update you accordingly.
We appreciate your patience while this matter is being investigated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MH
Mahomed H's updateReviewer Update
28 Aug 2025, 07:56Subject: Unauthorised Upgrade – Request to Revert to Original PackageDear MetroFibre Team,I’ve noticed that my account has been upgraded to the R399 plan without my request or consent. We have always been on the 10Mbps package for R218, and I did not authorise any change.Please refrain from changing customer packages without their explicit approval. I kindly request that my package be reverted to the 10Mbps plan at R218 with immediate effect.Your prompt assistance in resolving this matter will be greatly appreciated.Kind regards,
Very concerned client
Very concerned client
MH
Mahomed H's update28 Aug 2025, 07:56
Reviewer Update
Subject: Unauthorised Upgrade – Request to Revert to Original PackageDear MetroFibre Team,I’ve noticed that my account has been upgraded to the R399 plan without my request or consent. We have always been on the 10Mbps package for R218, and I did not authorise any change.Please refrain from changing customer packages without their explicit approval. I kindly request that my package be reverted to the 10Mbps plan at R218 with immediate effect.Your prompt assistance in resolving this matter will be greatly appreciated.Kind regards,
Very concerned client
Very concerned client
MetroFibre Networx's replyOfficial
28 Aug 2025, 21:57Dear Mahomed
As per our communication via e-mail, the Body Corporate will inform you of the outcome after their meeting.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
As per our communication via e-mail, the Body Corporate will inform you of the outcome after their meeting.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply28 Aug 2025, 21:57
Official
Dear Mahomed
As per our communication via e-mail, the Body Corporate will inform you of the outcome after their meeting.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
As per our communication via e-mail, the Body Corporate will inform you of the outcome after their meeting.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,