Unhappy with no wifi upstairs tinkl

I've contacted metro Fibre so many times concerning the Fibre box in the kitchen and all internet is needed upstairs we live in a duplex and our main internet connections is needed upstairs we have no signal upstairs I've spoken 2 Tim and Shawn this week many times asking them 2 please move the box upstairs they have said they will call back 2 make arrangements 2 test signal but nothing happens it very frustrating when u can't watch Netflix or work from the wifi upstairs if metro Fibre installed the Fibre they should have the decency 2 come and test the signal if I have results by Friday I'm will b contacting the people that these Fibre networks are governed by