JE
Joanna E
1 reviews | Active since Aug 2024
09 Feb 2026, 17:51
Unhappy with fibre service
Today Marks 11 days without Fibre, this is the first time that I have recieved between Vodacom and Metro fibre.my case keeps on being escalated but nothing is being done about it. There is no resolution. I am at the point of looking for a new fibre service provider. Because if dont call I get no feedback at all.
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MetroFibre Networx's replyOfficial
09 Feb 2026, 17:55Dear Joanna Van Eeden
Thank you for taking the time to share your experience. We fully understand how disruptive it is to be without fibre for an extended period, especially given the length of time involved.
The delay and lack of consistent feedback you’ve experienced are not the level of service we aim to provide. Your concern has been noted, and we are following up directly with both Vodacom and MetroFibre to push for a clear resolution and concrete update. The matter remains escalated, and we are actively engaging to ensure progress is made.
We will provide feedback as soon as we receive confirmation on next steps, and we will continue monitoring the case closely to avoid any further lapses in communication.
Thank you for your patience while we work to have this resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Feb 2026, 17:55
Official
Dear Joanna Van Eeden
Thank you for taking the time to share your experience. We fully understand how disruptive it is to be without fibre for an extended period, especially given the length of time involved.
The delay and lack of consistent feedback you’ve experienced are not the level of service we aim to provide. Your concern has been noted, and we are following up directly with both Vodacom and MetroFibre to push for a clear resolution and concrete update. The matter remains escalated, and we are actively engaging to ensure progress is made.
We will provide feedback as soon as we receive confirmation on next steps, and we will continue monitoring the case closely to avoid any further lapses in communication.
Thank you for your patience while we work to have this resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations