DM
Denise M
1 reviews | Active since Sept 2022
25 Mar 2025, 11:46
Unhappy kids!
Metrofibre is awful! I have a fiber line through cool Ideas… the line went done on Friday we were told area outage from metrofibre however metrofibre claim every 12hours it has been resolved but no still no internet 120 hours of no internet !!! There service is seriously deplorable The grandkids are really upset and don’t understand why they can’t watch their stories
Helpful (0)
Replies (11)0
Replies (11)
MetroFibre Networx's replyOfficial
25 Mar 2025, 12:38Dear Denise,
Thank you for bringing your concerns to our attention. We understand how important a stable connection is, and we are currently investigating this matter. Our team will be in contact with you shortly to provide further feedback and assist in ensuring your service is restored as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand how important a stable connection is, and we are currently investigating this matter. Our team will be in contact with you shortly to provide further feedback and assist in ensuring your service is restored as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply25 Mar 2025, 12:38
Official
Dear Denise,
Thank you for bringing your concerns to our attention. We understand how important a stable connection is, and we are currently investigating this matter. Our team will be in contact with you shortly to provide further feedback and assist in ensuring your service is restored as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand how important a stable connection is, and we are currently investigating this matter. Our team will be in contact with you shortly to provide further feedback and assist in ensuring your service is restored as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
DM
Denise M's updateReviewer Update
26 Mar 2025, 09:58It is almost 24hours and no one has rep**** or called or tried to contact me … Sad excuse for internet company!!!
Really bad service…..
Really bad service…..
DM
Denise M's update26 Mar 2025, 09:58
Reviewer Update
It is almost 24hours and no one has rep**** or called or tried to contact me … Sad excuse for internet company!!!
Really bad service…..
Really bad service…..
MetroFibre Networx's replyOfficial
26 Mar 2025, 10:39Dear Denise,
Thank you for reaching out. We have investigated your concerns, and we can confirm that fault ticket 661452 is open and in progress with our maintenance team. The matter has been assigned to a maintenance contractor for resolution and has been scheduled for 26/03/2025 at 12:30.
Please let us know if you require any further assistance. We appreciate your patience as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out. We have investigated your concerns, and we can confirm that fault ticket 661452 is open and in progress with our maintenance team. The matter has been assigned to a maintenance contractor for resolution and has been scheduled for 26/03/2025 at 12:30.
Please let us know if you require any further assistance. We appreciate your patience as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply26 Mar 2025, 10:39
Official
Dear Denise,
Thank you for reaching out. We have investigated your concerns, and we can confirm that fault ticket 661452 is open and in progress with our maintenance team. The matter has been assigned to a maintenance contractor for resolution and has been scheduled for 26/03/2025 at 12:30.
Please let us know if you require any further assistance. We appreciate your patience as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out. We have investigated your concerns, and we can confirm that fault ticket 661452 is open and in progress with our maintenance team. The matter has been assigned to a maintenance contractor for resolution and has been scheduled for 26/03/2025 at 12:30.
Please let us know if you require any further assistance. We appreciate your patience as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
DM
Denise M's updateReviewer Update
27 Mar 2025, 06:48The contractor came ,did tests and said they can’t fix the issue… metro fibre has to replace some cable they are waiting for metro fibre … after 3 hours of sitting on my pavement they left and I still don’t have internet…. How much longer is this going to take itcis now almost a week with no internet… my husband and I are both reliant on the internet for our income… who is going to fit the bill for loss of income… we have people depending on us……
DM
Denise M's update27 Mar 2025, 06:48
Reviewer Update
The contractor came ,did tests and said they can’t fix the issue… metro fibre has to replace some cable they are waiting for metro fibre … after 3 hours of sitting on my pavement they left and I still don’t have internet…. How much longer is this going to take itcis now almost a week with no internet… my husband and I are both reliant on the internet for our income… who is going to fit the bill for loss of income… we have people depending on us……
MetroFibre Networx's replyOfficial
27 Mar 2025, 07:39Dear Denise,
Thank you for your patience.
As per the feedback from our maintenance team, a technician has been scheduled for 27/03/2025 to address the issue. We understand how critical your internet connection is, and we are prioritizing this matter to ensure a resolution as soon as possible.
We acknowledge the frustration this has caused, and we are working diligently to restore your service.
Please let us know if you require any further assistance in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience.
As per the feedback from our maintenance team, a technician has been scheduled for 27/03/2025 to address the issue. We understand how critical your internet connection is, and we are prioritizing this matter to ensure a resolution as soon as possible.
We acknowledge the frustration this has caused, and we are working diligently to restore your service.
Please let us know if you require any further assistance in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Mar 2025, 07:39
Official
Dear Denise,
Thank you for your patience.
As per the feedback from our maintenance team, a technician has been scheduled for 27/03/2025 to address the issue. We understand how critical your internet connection is, and we are prioritizing this matter to ensure a resolution as soon as possible.
We acknowledge the frustration this has caused, and we are working diligently to restore your service.
Please let us know if you require any further assistance in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience.
As per the feedback from our maintenance team, a technician has been scheduled for 27/03/2025 to address the issue. We understand how critical your internet connection is, and we are prioritizing this matter to ensure a resolution as soon as possible.
We acknowledge the frustration this has caused, and we are working diligently to restore your service.
Please let us know if you require any further assistance in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations
DM
Denise M's updateReviewer Update
27 Mar 2025, 10:08Alll i require is my internet to work I was td yesterday that they were waiting for the technician to arrive yesterday… you have no idea the impact this lack of concern has on my business… it is now month end I have to isaue invoices or I don’t get paid and in turn you don’t get paid!
DM
Denise M's update27 Mar 2025, 10:08
Reviewer Update
Alll i require is my internet to work I was td yesterday that they were waiting for the technician to arrive yesterday… you have no idea the impact this lack of concern has on my business… it is now month end I have to isaue invoices or I don’t get paid and in turn you don’t get paid!
MetroFibre Networx's replyOfficial
27 Mar 2025, 10:20Dear Denise
We understand how critical your internet connection is, and we sincerely apologize for the inconvenience this has caused.
We understand how critical your internet connection is, and we sincerely apologize for the inconvenience this has caused.
As per the latest feedback from our maintenance team, technicians are currently on-site working on the main route. They will reach out to you directly once they have identified the fault.
We truly appreciate your patience and understand the urgency of the matter.
Please rest assured that we are prioritizing the resolution, and we will keep you updated on any developments.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Please rest assured that we are prioritizing the resolution, and we will keep you updated on any developments.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Mar 2025, 10:20
Official
Dear Denise
We understand how critical your internet connection is, and we sincerely apologize for the inconvenience this has caused.
We understand how critical your internet connection is, and we sincerely apologize for the inconvenience this has caused.
As per the latest feedback from our maintenance team, technicians are currently on-site working on the main route. They will reach out to you directly once they have identified the fault.
We truly appreciate your patience and understand the urgency of the matter.
Please rest assured that we are prioritizing the resolution, and we will keep you updated on any developments.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Please rest assured that we are prioritizing the resolution, and we will keep you updated on any developments.
Best regards,
Marilize
MetroFibre Complaints & Escalations
DM
Denise M's updateReviewer Update
27 Mar 2025, 15:35Please note it has been 5 hours and no response from anyone and no internet
DM
Denise M's update27 Mar 2025, 15:35
Reviewer Update
Please note it has been 5 hours and no response from anyone and no internet
MetroFibre Networx's replyOfficial
27 Mar 2025, 15:56Dear Denise
Our teams are still working on the main route, they are not done. Once done, they will then be in contact with you.
We thank you for your patience as they continue to work.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Our teams are still working on the main route, they are not done. Once done, they will then be in contact with you.
We thank you for your patience as they continue to work.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 Mar 2025, 15:56
Official
Dear Denise
Our teams are still working on the main route, they are not done. Once done, they will then be in contact with you.
We thank you for your patience as they continue to work.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Our teams are still working on the main route, they are not done. Once done, they will then be in contact with you.
We thank you for your patience as they continue to work.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
DM
Denise M's updateReviewer Update
27 Mar 2025, 17:06It has been almost a week and you don’t seem to care! I won’t get paid this month but everyone will still expect me to pay my bills but hey that’s not your problem so why worry
DM
Denise M's update27 Mar 2025, 17:06
Reviewer Update
It has been almost a week and you don’t seem to care! I won’t get paid this month but everyone will still expect me to pay my bills but hey that’s not your problem so why worry
MetroFibre Networx's replyOfficial
27 Mar 2025, 17:58Dear Denise
Our technicians are working hard to resolve the issue.
We do apologize for the inconvenience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Our technicians are working hard to resolve the issue.
We do apologize for the inconvenience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 Mar 2025, 17:58
Official
Dear Denise
Our technicians are working hard to resolve the issue.
We do apologize for the inconvenience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Our technicians are working hard to resolve the issue.
We do apologize for the inconvenience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations