UN
Unathi N
1 reviews | Active since Dec 2021
11 Feb 2025, 09:22
Unhappy
I am a very unhappy client. my subscription was cancelled without me being informed only when i phoned was told that my subscription has been cancelled 🤬🤬🤬🤬🤬and i have been speaking to Bongiwe Nkalanga not even once she told me that they are cancelling my subscription. I have been phoning since Monday with no help. TODAY WHEN I PHONED WAS TOLD THAT BONGIWE WHO I HAVE BEEN LEAVING MESSAGES FOR IS NOT AVAILABLE WILL BE BACK NEXT WEEK. TODAY I SPOKE TO A THERESA WHO TOLD ME THAT GINANCE WILL CALL ME BUT I AM STILL WSITING AND THIS IS FRUSTRATING THIS IS MY TICKET NO. 597062
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MetroFibre Networx's replyOfficial
11 Feb 2025, 11:09Dear Unathi Nwaobi
We acknowledge your frustration regarding the cancellation of your subscription and the lack of communication you have encountered. Our accounts department has already sent an email detailing the reason for the account closure. We encourage you to refer to that email for further clarification.
We are aware of your efforts to get in touch with our team and the inconvenience caused by not receiving a resolution promptly. I understand how frustrating this situation is, especially after speaking with various representatives and not getting the support you need.
Please be assured that we are looking into this matter and will ensure that it is addressed. If you need any additional assistance, do not hesitate to reach out.
Thank you for your patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We acknowledge your frustration regarding the cancellation of your subscription and the lack of communication you have encountered. Our accounts department has already sent an email detailing the reason for the account closure. We encourage you to refer to that email for further clarification.
We are aware of your efforts to get in touch with our team and the inconvenience caused by not receiving a resolution promptly. I understand how frustrating this situation is, especially after speaking with various representatives and not getting the support you need.
Please be assured that we are looking into this matter and will ensure that it is addressed. If you need any additional assistance, do not hesitate to reach out.
Thank you for your patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Feb 2025, 11:09
Official
Dear Unathi Nwaobi
We acknowledge your frustration regarding the cancellation of your subscription and the lack of communication you have encountered. Our accounts department has already sent an email detailing the reason for the account closure. We encourage you to refer to that email for further clarification.
We are aware of your efforts to get in touch with our team and the inconvenience caused by not receiving a resolution promptly. I understand how frustrating this situation is, especially after speaking with various representatives and not getting the support you need.
Please be assured that we are looking into this matter and will ensure that it is addressed. If you need any additional assistance, do not hesitate to reach out.
Thank you for your patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We acknowledge your frustration regarding the cancellation of your subscription and the lack of communication you have encountered. Our accounts department has already sent an email detailing the reason for the account closure. We encourage you to refer to that email for further clarification.
We are aware of your efforts to get in touch with our team and the inconvenience caused by not receiving a resolution promptly. I understand how frustrating this situation is, especially after speaking with various representatives and not getting the support you need.
Please be assured that we are looking into this matter and will ensure that it is addressed. If you need any additional assistance, do not hesitate to reach out.
Thank you for your patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations