LM
Letlhogonolo M
1 reviews | Active since Jun 2021
16 Jul 2021, 22:24
Unhappy customer
I have been without my Fibre connection for over 64 hours. I have contacted my ISP (Vodacom) as well as Metro Fibre with regards to my problem. I was told that MetroFibre was having an issue with their infrastructure. To only find out it has be supposedly fixed but I am still without my Fibre connection.
This is unacceptable as I have had to struggle to get my work done as well as assignments and my siblings have missed 3 days of their online schooling sessions.
I have been given the run around without any help or solutions.
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MetroFibre Networx's replyOfficial
19 Jul 2021, 08:30Good morning Letlhogonolo,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply19 Jul 2021, 08:30
Official
Good morning Letlhogonolo,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team