TM
Tebogo M
1 reviews | Active since Apr 2025
08 Apr 2025, 12:26
Unhappy customer
I have been complaining about my slow network for months now and I haven't received any assistance I highly do not recommend this services to anyone.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
08 Apr 2025, 12:47Dear Tebogo,
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that your existing ticket 684672 remains open and in progress with our WiFi & LAN team. Your concerns have also been escalated to the relevant management team to ensure the matter is given the priority it deserves and resolved to your satisfaction.
We appreciate your continued cooperation as we work towards a resolution and will keep you updated with any further developments.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that your existing ticket 684672 remains open and in progress with our WiFi & LAN team. Your concerns have also been escalated to the relevant management team to ensure the matter is given the priority it deserves and resolved to your satisfaction.
We appreciate your continued cooperation as we work towards a resolution and will keep you updated with any further developments.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Apr 2025, 12:47
Official
Dear Tebogo,
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that your existing ticket 684672 remains open and in progress with our WiFi & LAN team. Your concerns have also been escalated to the relevant management team to ensure the matter is given the priority it deserves and resolved to your satisfaction.
We appreciate your continued cooperation as we work towards a resolution and will keep you updated with any further developments.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that your existing ticket 684672 remains open and in progress with our WiFi & LAN team. Your concerns have also been escalated to the relevant management team to ensure the matter is given the priority it deserves and resolved to your satisfaction.
We appreciate your continued cooperation as we work towards a resolution and will keep you updated with any further developments.
Best regards,
Marilize
MetroFibre Complaints & Escalations
TM
Tebogo M's updateReviewer Update
08 Apr 2025, 13:05This thing on login tickets is being happening since March saying, I didn't get help I can prove with emails and WhatsApp you guys you not taking me serious but, when it comes to payment you are first please take me serious
TM
Tebogo M's update08 Apr 2025, 13:05
Reviewer Update
This thing on login tickets is being happening since March saying, I didn't get help I can prove with emails and WhatsApp you guys you not taking me serious but, when it comes to payment you are first please take me serious
MetroFibre Networx's replyOfficial
08 Apr 2025, 16:42Dear Tebogo
Our Wifi/ LAN team is currently investigating the issue on your line.
As soon as we receive feedback from them, we will update you as well.
Best regards,
Siboniso
MetroFibre Complaints & Escalations
Our Wifi/ LAN team is currently investigating the issue on your line.
As soon as we receive feedback from them, we will update you as well.
Best regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Apr 2025, 16:42
Official
Dear Tebogo
Our Wifi/ LAN team is currently investigating the issue on your line.
As soon as we receive feedback from them, we will update you as well.
Best regards,
Siboniso
MetroFibre Complaints & Escalations
Our Wifi/ LAN team is currently investigating the issue on your line.
As soon as we receive feedback from them, we will update you as well.
Best regards,
Siboniso
MetroFibre Complaints & Escalations
TM
Tebogo M's updateReviewer Update
08 Apr 2025, 16:49Guy's I'm tired how u running things you telling me from 26 march 2025 until now you still investigating like really stop defining yourself n people see like you working, count from 26 until now if you really care about service, or just collecting money
TM
Tebogo M's update08 Apr 2025, 16:49
Reviewer Update
Guy's I'm tired how u running things you telling me from 26 march 2025 until now you still investigating like really stop defining yourself n people see like you working, count from 26 until now if you really care about service, or just collecting money
MetroFibre Networx's replyOfficial
08 Apr 2025, 18:24Thank you for your patience. We understand your frustration with the delay in resolving this matter. Please be assured that we have escalated the issue to the relevant department for immediate attention. We are actively working to resolve it and will provide you with an update as soon as possible.
We appreciate your feedback and are committed to improving your experience.
MetroFibre Networx's reply08 Apr 2025, 18:24
Official
Thank you for your patience. We understand your frustration with the delay in resolving this matter. Please be assured that we have escalated the issue to the relevant department for immediate attention. We are actively working to resolve it and will provide you with an update as soon as possible.
We appreciate your feedback and are committed to improving your experience.
TM
Tebogo M's updateReviewer Update
01 May 2025, 05:14Since 8 April my matter is not resolved on sending someone to check it, I went further to upgrade my wifi from 20mbps to 40mbps still nothing has changed, I called yesterday one of your agent says she slove it after she told me I must do speed test on laptop or computer I told her I don't have those things she never came back to me, the things I got uslees email from support system says if someone must come n check the problem I must pay R650 or more it will depend on the technician how long it takes I can pay more money metro Fibre the not taking care of the customer service, because all the agent and manager the don't care as long as the get paid, the will tell you about the ticket is how the slove our problems
TM
Tebogo M's update01 May 2025, 05:14
Reviewer Update
Since 8 April my matter is not resolved on sending someone to check it, I went further to upgrade my wifi from 20mbps to 40mbps still nothing has changed, I called yesterday one of your agent says she slove it after she told me I must do speed test on laptop or computer I told her I don't have those things she never came back to me, the things I got uslees email from support system says if someone must come n check the problem I must pay R650 or more it will depend on the technician how long it takes I can pay more money metro Fibre the not taking care of the customer service, because all the agent and manager the don't care as long as the get paid, the will tell you about the ticket is how the slove our problems