LM
LESEDI M
1 reviews | Active since Jul 2018
06 Dec 2022, 09:55
UNHAPPY AT ALL
I was really happy when they install my fibre now all that excitement is gone, its been 3 weeks now going on 4 without internet I have been calling each week ever since its been on install repair and I have used social media to chat to a consultant same story everyday escalating even when I call they are telling me the same story. MetroFibre will I ever enjoy the festive season with internet connection I wonder, can some body come check my line please.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
06 Dec 2022, 10:06Good day Lesedi,
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly note that one of our agents will be in contact with you shortly to assist you accordingly.
Kind Regards
Metrofibre
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly note that one of our agents will be in contact with you shortly to assist you accordingly.
Kind Regards
Metrofibre
MetroFibre Networx's reply06 Dec 2022, 10:06
Official
Good day Lesedi,
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly note that one of our agents will be in contact with you shortly to assist you accordingly.
Kind Regards
Metrofibre
We trust you are well.
Thank you for bringing the matter to our attention.
Kindly note that one of our agents will be in contact with you shortly to assist you accordingly.
Kind Regards
Metrofibre
LM
LESEDI M's updateReviewer Update
15 Dec 2022, 13:59Natasha from Coridi Contractors gave me a call some time two weeks backs and she asked me if anyone is available during the day and I told her we all at work and she said sunday and I took a day off for the Contractors, then sunday at 9:00am I get a sms that they won`t be coming anymore I have not receive any calls from them ever since, Metrofibre is my router ever going to work and as for Natasha I wash my hands.
LM
LESEDI M's update15 Dec 2022, 13:59
Reviewer Update
Natasha from Coridi Contractors gave me a call some time two weeks backs and she asked me if anyone is available during the day and I told her we all at work and she said sunday and I took a day off for the Contractors, then sunday at 9:00am I get a sms that they won`t be coming anymore I have not receive any calls from them ever since, Metrofibre is my router ever going to work and as for Natasha I wash my hands.
LM
LESEDI M's updateReviewer Update
23 Dec 2022, 13:10Metrofibre come fetch your router because now the router is sitting there like an onument i will look for another service provider it seems like no one is willing to help sent from pillar to post calling every week, engaging on social media whatsapp and facebook i am now tired no internet for a month my profile still on repair install
LM
LESEDI M's update23 Dec 2022, 13:10
Reviewer Update
Metrofibre come fetch your router because now the router is sitting there like an onument i will look for another service provider it seems like no one is willing to help sent from pillar to post calling every week, engaging on social media whatsapp and facebook i am now tired no internet for a month my profile still on repair install
MetroFibre Networx's replyOfficial
29 Dec 2022, 14:46Kindly note one of the support agents will provide you with a call back to assist accordingly.
Kind Regards
MetroFibre,
Kind Regards
MetroFibre,
MetroFibre Networx's reply29 Dec 2022, 14:46
Official
Kindly note one of the support agents will provide you with a call back to assist accordingly.
Kind Regards
MetroFibre,
Kind Regards
MetroFibre,